Oxford Handbook of Management
Michael Lounsbury, Steven J Armstrong, Adrian Wilkinson
E-bok
20171 663 kr
Managing with Total Quality Management
Theory and Practice
E-bok
PDF, Engelska, 1998Del i serien Management, Work and Organisations
393 kr
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Beskrivning
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of ''who gains what'' from TQM.
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