Andrew Kakabadse is Professor of International Management Development, Doughty Centre, Cranfield University's School of Management in the UK. Andrew has held and also holds visiting appointments at the Centre for Creative Leadership and Thunderbird, the Garvin School of International Management, USA; at the University of Ulster, UK; and at Macquarie Graduate School of Management, Australia. He has consulted and lectured in every region of the world. His bestselling books include Leading the Board and Rice-Wine With the Minister. Mohamed Omar Abdulla joined the Department of Economic Development (DED) as Undersecretary in March 2007. Before joining DED, he was the Director General of the Abu Dhabi Chamber of Commerce and Industry for 10 years. His areas of specialization include law, banking and economic development. Mr. Abdulla is a board member of several government owned organizations.Rabih Abouchakra is the Managing Director of the Office of Strategic Affairs, at the Abu Dhabi Crown Prince Court. Previously, he was a Vice President and Partner of Booz & Company heading the "Organization and Strategy" practice in the Middle East and focusing on policy formulation and large-scale transformation. Prior to that Mr. Abouchakra worked for Bain & Company in Canada and the UK. He holds an MBA from INSEAD and a Master of Telecommunication Engineering from McGill University.Dr Ali Qassim Jawad is a senior advisor to governments on strategy, organizational reform and leadership. He worked with Booz Allen & Hamilton on several projects and has led number of practice-based and policy-oriented research projects with Yale University, Oxford University, and INSEAD. Dr. Jawad is a Visiting Scholar at Yale University.

'This book is an incisive and constructive assault on the ultimate immune system - Government Incorporated.' - David Peters, Managing Partner, CEO & Board Practice, EMEA, Heidrick & Struggles, London, UK 'This book offers crucial insights into the strategies of the most effective governments in the world, drawing on decades of research and experience. Representing the best of the East and West, this book should be required reading for public servants everywhere.' - Dalia Mogahed, Director, The Abu Dhabi Gallup Center, Appointed in 2009 by President Obama to the White House Faith based and Neighborhood Partnership Advisory Council 'This book is a must read for anyone wanting to make a difference in government. The focus on leadership and transformation is just what is needed. I can only hope that the right people read it!' - Frank Brown, Dean, INSEAD, Paris, Singapore, Abu Dhabi 'Leading Smart Transformation is an important book for managers in leading positions and a must-read for anyone working in public sector reform. This is a timely addition to the literature on public sector reforms. With its clear, hands-on approach, it is bound to become the reference book of choice for practitioners across the globe.' - Alexander Fisher, Managing Director / Member of the Executive Board at the DIW Berlin 'This book is very well written, especially when compared with the many treatises on management. It has the advantage of minimal academic jargon and makes extensive use of examples, including quotations from interviews with key actors involved in transforming governmental organizations. I recommend it for both practitioners and students of public administration.' - Victor H. Vroom, BearingPoint Professor of Management and Professor of Psychology. Yale School of Management 'A new look at re-designing government. No more sterile public and political administration, but a practical, insightful leadership way forward.' - Farhad Analoui, Professor, International Development and Human Resource Management, Bradford University UK 'Achieving the "smart" state? This well-written book is a vital road map for policy enablers and the catalytic power of leadership in smart-government transitions - a must read for all civil servants, especially for sceptics of the role of government.' - Alexander Kouzmin, Professor of Management, Southern Cross University, Australia 'This book provokes readers with insightful perspectives on building change-ready skills among leaders in the 21st century.' - Professor Peter Steane PhD, Associate Dean International, Faculty of Business, Australian Catholic University, North Sydney, Australia 'This long awaited text provides powerful insights into how leaders can transform government from within or from the outside... an absolute read for politicians, civil servants, consultants and business leaders alike.' - Rosemary Howard, Director, Executive Development, Australian Graduate School of Management, Australia 'A rare gem. A call to action and a plan for action rolled into one.' - Prof. Robert Galavan BA (Mgmt.), Dip. (Strat.), MA (Ad. Ed.), PhD, Chair in Strategic Management, Head of School, School of Business and Law, National University of Ireland Maynooth, Ireland 'Powerfully illuminating, a timely prescription for how we govern in the emerging 21st Century world.' - Kalu N. Kalu, Professor of Political Science, Auburn University Montgomery, USA 'This book is very timely. The world is changing fast and it is crucial for public sector to respond and to learn to make decisions in a rapidly evolving environment. Private sector is evolving rapidly. Those who cannot adjust are eliminated thru the creative destruction of markets. Governments and public policy makers always face challenges much more complex than those in private sector. Unlike corporations, governments have to achieve more than one and sometimes conflicting objectives. If the public sector does not respond to the changing world, the whole society faces the danger of stagnation. This book provides very useful insights for policy makers from the successful private sector experiences in managing the change for organizations.' - Professor N. Bulent Gultekin the current Wharton Professor and the previous Governor, Central Bank of the Republic of Turkey, 1993; Chief Adviser, to the Ministry of Privatization, Poland, 1990-91 'As expected 'Leading Smart Transformation' is the sort of intriguing, multifaceted approach, I have come to expect from projects offered by Andrew Kakabadse, Mohammad Omar Abdulla, Rabih Abouchakra and Ali Qassim Jawad. This piece is no exception as it has the potential to inform organization development, leadership, and contemporary literature on the public sector, offering quality, depth, and breadth of topical exploration.' - Arthur Sementelli, Assistant Director, School of Public Administration Florida Atlantic University

• Acknowledgements About the Authors Foreword Introduction PART I: THE CONTEXT FOR CHANGE Leading Through Vision Managing Stakeholders Driving the Programme of Change PART II: THE TRANSFORMATIONAL CYCLE Translating the Strategy Building the Business Model Designing the Organization Developing Talent Making it Happen PART III: THE X-FACTOR Distilling the X-Factor Learning the Lessons

Andrew Kakabadse is Professor of International Management Development, Doughty Centre, Cranfield University's School of Management in the UK. Andrew has held and also holds visiting appointments at the Centre for Creative Leadership and Thunderbird, the Garvin School of International Management, USA; at the University of Ulster, UK; and at Macquarie Graduate School of Management, Australia. He has consulted and lectured in every region of the world. His bestselling books include Leading the Board and Rice-Wine With the Minister. Mohamed Omar Abdulla joined the Department of Economic Development (DED) as Undersecretary in March 2007. Before joining DED, he was the Director General of the Abu Dhabi Chamber of Commerce and Industry for 10 years. His areas of specialization include law, banking and economic development. Mr. Abdulla is a board member of several government owned organizations.Rabih Abouchakra is the Managing Director of the Office of Strategic Affairs, at the Abu Dhabi Crown Prince Court. Previously, he was a Vice President and Partner of Booz & Company heading the "Organization and Strategy" practice in the Middle East and focusing on policy formulation and large-scale transformation. Prior to that Mr. Abouchakra worked for Bain & Company in Canada and the UK. He holds an MBA from INSEAD and a Master of Telecommunication Engineering from McGill University.Dr Ali Qassim Jawad is a senior advisor to governments on strategy, organizational reform and leadership. He worked with Booz Allen & Hamilton on several projects and has led number of practice-based and policy-oriented research projects with Yale University, Oxford University, and INSEAD. Dr. Jawad is a Visiting Scholar at Yale University.

'This book is an incisive and constructive assault on the ultimate immune system - Government Incorporated.' - David Peters, Managing Partner, CEO & Board Practice, EMEA, Heidrick & Struggles, London, UK 'This book offers crucial insights into the strategies of the most effective governments in the world, drawing on decades of research and experience. Representing the best of the East and West, this book should be required reading for public servants everywhere.' - Dalia Mogahed, Director, The Abu Dhabi Gallup Center, Appointed in 2009 by President Obama to the White House Faith based and Neighborhood Partnership Advisory Council 'This book is a must read for anyone wanting to make a difference in government. The focus on leadership and transformation is just what is needed. I can only hope that the right people read it!' - Frank Brown, Dean, INSEAD, Paris, Singapore, Abu Dhabi 'Leading Smart Transformation is an important book for managers in leading positions and a must-read for anyone working in public sector reform. This is a timely addition to the literature on public sector reforms. With its clear, hands-on approach, it is bound to become the reference book of choice for practitioners across the globe.' - Alexander Fisher, Managing Director / Member of the Executive Board at the DIW Berlin 'This book is very well written, especially when compared with the many treatises on management. It has the advantage of minimal academic jargon and makes extensive use of examples, including quotations from interviews with key actors involved in transforming governmental organizations. I recommend it for both practitioners and students of public administration.' - Victor H. Vroom, BearingPoint Professor of Management and Professor of Psychology. Yale School of Management 'A new look at re-designing government. No more sterile public and political administration, but a practical, insightful leadership way forward.' - Farhad Analoui, Professor, International Development and Human Resource Management, Bradford University UK 'Achieving the "smart" state? This well-written book is a vital road map for policy enablers and the catalytic power of leadership in smart-government transitions - a must read for all civil servants, especially for sceptics of the role of government.' - Alexander Kouzmin, Professor of Management, Southern Cross University, Australia 'This book provokes readers with insightful perspectives on building change-ready skills among leaders in the 21st century.' - Professor Peter Steane PhD, Associate Dean International, Faculty of Business, Australian Catholic University, North Sydney, Australia 'This long awaited text provides powerful insights into how leaders can transform government from within or from the outside... an absolute read for politicians, civil servants, consultants and business leaders alike.' - Rosemary Howard, Director, Executive Development, Australian Graduate School of Management, Australia 'A rare gem. A call to action and a plan for action rolled into one.' - Prof. Robert Galavan BA (Mgmt.), Dip. (Strat.), MA (Ad. Ed.), PhD, Chair in Strategic Management, Head of School, School of Business and Law, National University of Ireland Maynooth, Ireland 'Powerfully illuminating, a timely prescription for how we govern in the emerging 21st Century world.' - Kalu N. Kalu, Professor of Political Science, Auburn University Montgomery, USA 'This book is very timely. The world is changing fast and it is crucial for public sector to respond and to learn to make decisions in a rapidly evolving environment. Private sector is evolving rapidly. Those who cannot adjust are eliminated thru the creative destruction of markets. Governments and public policy makers always face challenges much more complex than those in private sector. Unlike corporations, governments have to achieve more than one and sometimes conflicting objectives. If the public sector does not respond to the changing world, the whole society faces the danger of stagnation. This book provides very useful insights for policy makers from the successful private sector experiences in managing the change for organizations.' - Professor N. Bulent Gultekin the current Wharton Professor and the previous Governor, Central Bank of the Republic of Turkey, 1993; Chief Adviser, to the Ministry of Privatization, Poland, 1990-91 'As expected 'Leading Smart Transformation' is the sort of intriguing, multifaceted approach, I have come to expect from projects offered by Andrew Kakabadse, Mohammad Omar Abdulla, Rabih Abouchakra and Ali Qassim Jawad. This piece is no exception as it has the potential to inform organization development, leadership, and contemporary literature on the public sector, offering quality, depth, and breadth of topical exploration.' - Arthur Sementelli, Assistant Director, School of Public Administration Florida Atlantic University

• Acknowledgements About the Authors Foreword Introduction PART I: THE CONTEXT FOR CHANGE Leading Through Vision Managing Stakeholders Driving the Programme of Change PART II: THE TRANSFORMATIONAL CYCLE Translating the Strategy Building the Business Model Designing the Organization Developing Talent Making it Happen PART III: THE X-FACTOR Distilling the X-Factor Learning the Lessons

Andrew Kakabadse is Professor of International Management Development, Doughty Centre, Cranfield University's School of Management in the UK. Andrew has held and also holds visiting appointments at the Centre for Creative Leadership and Thunderbird, the Garvin School of International Management, USA; at the University of Ulster, UK; and at Macquarie Graduate School of Management, Australia. He has consulted and lectured in every region of the world. His bestselling books include Leading the Board and Rice-Wine With the Minister. Mohamed Omar Abdulla joined the Department of Economic Development (DED) as Undersecretary in March 2007. Before joining DED, he was the Director General of the Abu Dhabi Chamber of Commerce and Industry for 10 years. His areas of specialization include law, banking and economic development. Mr. Abdulla is a board member of several government owned organizations.Rabih Abouchakra is the Managing Director of the Office of Strategic Affairs, at the Abu Dhabi Crown Prince Court. Previously, he was a Vice President and Partner of Booz & Company heading the "Organization and Strategy" practice in the Middle East and focusing on policy formulation and large-scale transformation. Prior to that Mr. Abouchakra worked for Bain & Company in Canada and the UK. He holds an MBA from INSEAD and a Master of Telecommunication Engineering from McGill University.Dr Ali Qassim Jawad is a senior advisor to governments on strategy, organizational reform and leadership. He worked with Booz Allen & Hamilton on several projects and has led number of practice-based and policy-oriented research projects with Yale University, Oxford University, and INSEAD. Dr. Jawad is a Visiting Scholar at Yale University.

'This book is an incisive and constructive assault on the ultimate immune system - Government Incorporated.' - David Peters, Managing Partner, CEO & Board Practice, EMEA, Heidrick & Struggles, London, UK 'This book offers crucial insights into the strategies of the most effective governments in the world, drawing on decades of research and experience. Representing the best of the East and West, this book should be required reading for public servants everywhere.' - Dalia Mogahed, Director, The Abu Dhabi Gallup Center, Appointed in 2009 by President Obama to the White House Faith based and Neighborhood Partnership Advisory Council 'This book is a must read for anyone wanting to make a difference in government. The focus on leadership and transformation is just what is needed. I can only hope that the right people read it!' - Frank Brown, Dean, INSEAD, Paris, Singapore, Abu Dhabi 'Leading Smart Transformation is an important book for managers in leading positions and a must-read for anyone working in public sector reform. This is a timely addition to the literature on public sector reforms. With its clear, hands-on approach, it is bound to become the reference book of choice for practitioners across the globe.' - Alexander Fisher, Managing Director / Member of the Executive Board at the DIW Berlin 'This book is very well written, especially when compared with the many treatises on management. It has the advantage of minimal academic jargon and makes extensive use of examples, including quotations from interviews with key actors involved in transforming governmental organizations. I recommend it for both practitioners and students of public administration.' - Victor H. Vroom, BearingPoint Professor of Management and Professor of Psychology. Yale School of Management 'A new look at re-designing government. No more sterile public and political administration, but a practical, insightful leadership way forward.' - Farhad Analoui, Professor, International Development and Human Resource Management, Bradford University UK 'Achieving the "smart" state? This well-written book is a vital road map for policy enablers and the catalytic power of leadership in smart-government transitions - a must read for all civil servants, especially for sceptics of the role of government.' - Alexander Kouzmin, Professor of Management, Southern Cross University, Australia 'This book provokes readers with insightful perspectives on building change-ready skills among leaders in the 21st century.' - Professor Peter Steane PhD, Associate Dean International, Faculty of Business, Australian Catholic University, North Sydney, Australia 'This long awaited text provides powerful insights into how leaders can transform government from within or from the outside... an absolute read for politicians, civil servants, consultants and business leaders alike.' - Rosemary Howard, Director, Executive Development, Australian Graduate School of Management, Australia 'A rare gem. A call to action and a plan for action rolled into one.' - Prof. Robert Galavan BA (Mgmt.), Dip. (Strat.), MA (Ad. Ed.), PhD, Chair in Strategic Management, Head of School, School of Business and Law, National University of Ireland Maynooth, Ireland 'Powerfully illuminating, a timely prescription for how we govern in the emerging 21st Century world.' - Kalu N. Kalu, Professor of Political Science, Auburn University Montgomery, USA 'This book is very timely. The world is changing fast and it is crucial for public sector to respond and to learn to make decisions in a rapidly evolving environment. Private sector is evolving rapidly. Those who cannot adjust are eliminated thru the creative destruction of markets. Governments and public policy makers always face challenges much more complex than those in private sector. Unlike corporations, governments have to achieve more than one and sometimes conflicting objectives. If the public sector does not respond to the changing world, the whole society faces the danger of stagnation. This book provides very useful insights for policy makers from the successful private sector experiences in managing the change for organizations.' - Professor N. Bulent Gultekin the current Wharton Professor and the previous Governor, Central Bank of the Republic of Turkey, 1993; Chief Adviser, to the Ministry of Privatization, Poland, 1990-91 'As expected 'Leading Smart Transformation' is the sort of intriguing, multifaceted approach, I have come to expect from projects offered by Andrew Kakabadse, Mohammad Omar Abdulla, Rabih Abouchakra and Ali Qassim Jawad. This piece is no exception as it has the potential to inform organization development, leadership, and contemporary literature on the public sector, offering quality, depth, and breadth of topical exploration.' - Arthur Sementelli, Assistant Director, School of Public Administration Florida Atlantic University

• Acknowledgements About the Authors Foreword Introduction PART I: THE CONTEXT FOR CHANGE Leading Through Vision Managing Stakeholders Driving the Programme of Change PART II: THE TRANSFORMATIONAL CYCLE Translating the Strategy Building the Business Model Designing the Organization Developing Talent Making it Happen PART III: THE X-FACTOR Distilling the X-Factor Learning the Lessons