PETER BAIN Department of Human Resources, University of Strathclyde, Glasgow, Scotland HARRIET BRADLEY Department of Sociology, University of Bristol, UKANDY DANFORD Bristol Business School, University of the West of England, UKRICK DELBRIDGE Cardiff Business School, University of Cardiff, WalesGREGOR GALL Department of Management Organization, University of Stirling, ScotlandKAY GILBERT Department of Human Resources, University of Strathclyde, Glasgow, Scotland MARK HALL Warwick Business School, University of Warwick, UKCLIFF LOCKYER Department of Human Resources, University of Strathclyde, Glasgow, ScotlandABIGAIL MARKS Department of Human Resources, University of Strathclyde, Glasgow, ScotlandNUPUR MUKHERJEE Department of Sociology, University of Bristol, UKANNE MUNRO Napier University Business School, Edinburgh, ScotlandHELEN RAINBIRD Manchester School of Management, UMIST, Manchester, UKMIKE RICHARDSON Bristol Business School, University of the West of England, UKMELANIE SIMMS Canterbury Business School, University of Kent, UKPAUL STEWART Bristol Business School, University of the West of England, UKSTEPHANIE TAILBY Bristol Business School, University of the West of England, UKMIKE TERRY Warwick Business School, University of Warwick, UKMARTIN UPCHURCH Bristol Business School, University of West of England, UKJANE WILLS Department of Geography, Queen Mary College, University of London, UK

'...a valuable and worthwhile book.' - Tony Dundow, The Journal of Industrial Relations

• Introduction PART ONE: DEVELOPMENTS IN TRADE UNION REPRESENTATION Union Organising in Britain: A Survey of Recent Developments; E.Heery , M.Simms & R.Delbridge Partnership for Learning: UNISON's Return to Learn Programme; A.Munro & H.Rainbird High Performance Work Systems and Workplace Partnership: An Aerospace Case Study; A.Danford , M.Richardson , M.Upchurch , S.Tailby & P.Stewart Minority Women and Trade Unions: Handling the Double Disadvantage; H.Bradley , G.Healy & N.Mukherjee Needing a New Programme? Union Membership and Attitudes Towards Unions Amongst Software Workers; C.Lockyer & A.Marks Unionism, Non-unionism and Workers' Attitudes to Representation in Four Call-centres; P.Bain , G.Gall , K.Gilbert & P.Taylor PART TWO: DEVELOPMENT IN NON-UNION REPRESENTATION The Emerging System of Statutory Worker Representation; M.Hall & M.Terry Campaigning for Low Paid Workers: The East London Communities Organisation (TELCO) Living Wage Campaign; J.Wills The Future of Worker Representation in the United Kingdom; W.Brown , G.Healy , E.Heery & P.Taylor