Introduction to Service Design

Designing the Invisible

AvLara Penin

Häftad, Engelska, 2027

Del i serien Bloomsbury Visual Arts

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Beskrivning

Designing services requires specific ways of thinking and working that draw from all corners of design, management and innovation. Starting from first principles of service design concepts and theory, through sustainability and the politics of service design, to implementation and evaluation, this is a thorough introduction to the broad discipline of designing what is often invisible – but essential – to users. In this fully updated new edition of Lara Penin’s bestselling book she brings us:- More digital-only and hybrid service design examples- A new section specifically covering service blueprints- Expanded methodological coverage, including multi/trans disciplinary methods, especially ethnography and critical reframing - Critical discussion and exploration of insights in case studies- Brand new companion website hosting resources including templates, activities and a living glossaryAn indispensable companion for students on their service design journey.

Produktinformation

Utgivningsdatum:2027-06-10
Mått:210 x 270 x 18 mm
Vikt:752 g
Format:Häftad
Språk:Engelska
Serie:Bloomsbury Visual Arts
Antal sidor:344
Upplaga:2
Förlag:Bloomsbury Publishing PLC
ISBN:9781350324503

Utforska kategorier

Designböcker inom Kultur
Naturvetenskap:allmänt inom Naturvetenskap och teknik
Människa – datorinteraktion inom Data och IT

Mer om författaren

Lara Penin is an Associate Professor of Transdisciplinary Design at Parsons School of Design, USA where she has been director of the Transdisciplinary Design graduate program from 2015 to 2019. A full-time faculty in the School of Design Strategies since joining The New School in 2008, she has taught in the Transdisciplinary Design MFA, the Integrated Design BFA and the Strategic Design and Management BBA programs teaching studios, intensive and elective courses involving service design for public interest, systems thinking and participatory methods as well as advising master degree theses. Lara is also a core faculty member of the new Graduate Minor in Civic Service Design and the editor of ‘The Disobedience of Design’ in the Radical Thinkers in Design series (Bloomsbury).

Innehållsförteckning

PrefaceIntroductionPart 1: INTRODUCTION TO SERVICES Chapter 1: Defining ServicesChapter 2: The Service EconomyChapter 3: Digital ServicesChapter 4: Services for Public InterestChapter 5: The Politics of Service DesignChapter 6: Designing for ServicesPart 2: THE SERVICE DESIGN PROCESS Chapter 7: Getting Started in the Service Design Process Chapter 8. Research and AnalysisChapter 9. Generating Service Design Concepts Chapter 10. Prototyping, Testing, IteratingChapter 11. Implementing and Evaluating ServicesChapter 12. Service Design Core CapabilitiesGlossaryBibliographyIndex