Dogan Gursoy is the Taco Bell Distinguished Professor in Hospitality Business Management at Washington State University in the School of Hospitality Business Management, and the editor of the Journal of Hospitality Marketing & Management. He is also the recipient of the Changjiang (Yangtze River) Scholar (长江学者) award from the Ministry of Education of the People’s Republic of China. The Changjiang (Yangtze River) Scholar award is the highest academic award issued to an individual in higher education by the Ministry of Education of the People’s Republic of China. He is also the developer and designer of the Hotel Simulation, a virtual management training game where participants are divided into teams and assigned the task of running 500-room hotels in a competitive virtual marketplace. The Hotel Business Management Training Simulation has been used for both revenue management and hospitality management purposes by several institutions. Dr. Gursoy is recognized as one of the leading researchers in the hospitality and tourism area. His area of research includes sustainability, services management, hospitality and tourism marketing, tourist behavior, travelers’ information search behavior, community support for tourism development, cross-cultural studies, consumer behavior, involvement and generational leadership. His research has been published broadly. He has published over 150 papers in refereed journals. His publications have received more than 13,000 citations to date. His research has also been presented at numerous hospitality and tourism conferences and received numerous research awards. Dr. Gursoy has recently been recognized as one of the top 10 authors in the world in terms of publications in the top six hospitality/tourism journals during the past decade (Journal of Hospitality & Tourism Research (2011), 35(3), 381–416). Robin Nunkoo is an Associate Professor in the Department of Management, University of Mauritius. He is also a Visiting Senior Research Fellow at the University of Johannesburg, South Africa, and an Adjunct Professor at Griffith University, Australia. He holds a Ph.D. from the University of Waterloo, Canada. He is an economist by academic training, specializing in political economy. His current research draws widely from political science and investigates the interplay among citizens’ trust (distrust) in government (and institutions), power issues in development, and political support for development and government policies. He also researches on corruption in government, voting behaviors of citizens, and political party affiliations in democratic economies, and is interested in citizens’ political support for tourism policies and planning implemented by the government. He has been honored with the Emerging Scholar of Distinction Award 2014 by the International Academy for the Study of Tourism for exceptional contributions to tourism research. He is also the Associate Editor of the Journal of Hospitality Marketing & Management, a Resource Editor for Annals of Tourism Research, and the Regional Editor (Africa) for the Journal of China Tourism Research. He is also an editorial board member of several leading academic journals.

• List of figures. List of tables. List of contributors.Introduction to tourism impacts.Part I: Tourism impacts1. Tourism planning and tourism impacts. 2. Tourism and quality of life. 3. Overview of underpinnings of tourism impacts: the case of Lisbon destination. 4. Tourism planning: the United Nations World Tourism Organization INSTO Programme – the example of Raglan, New Zealand. 5. The impacts of tourism on animals. 6. Impacts of elephant tourism in Thailand.Part II: Economic impacts of tourism7. Economic impacts of tourism. 8. Tourism and income inequality in Mauritius: an empirical investigation. 9. Local economic development, rural tourism and communities: Southern African perspectives. 10. Tracing the economic impacts of adventure travel. 11. Long-term economic impacts of tourism. 12. The effects of small and medium-sized tourism enterprises on destinations. 13. Economic impact of visitor (trader) harassment on tourist destinations and what tourism leaders can do about it. 14. The extraordinary league of rural women entrepreneurs of Malawi: the socio-economic impacts of tourism in Malawi. 15. The role of tourism in poverty alleviation in Mauritius.Part III: Sociocultural impacts of tourism16. Sociocultural impacts of tourism. 17. Social impacts of tourism: a critical literature review on the interrelation between well-being and tourism in the case of seniors. 18. Social psychological effects of tourism: evaluation of the tourist–local people interaction within the context of Allport’s intergroup contact theory. 19. Sociocultural impacts of tourism development on heritage sites. 20. Socioeconomic impacts of tourism on the local community: Nkhata Bay district, Malawi.Part IV: Environmental impacts of tourism21. Environmental impacts of tourism. 22. Tourism and the environment. 23. Environmental impact of the ugly face of tourism: pollution and management perspectives. 24. Sensitization of tourists about climate change and its associated impacts on the tourism sector: the case of Mauritius. 25. Sustainable tourism as a catalyst for positive environmental change: the case of LUX* Resorts & Hotels.Part V: Political impacts of tourism26. Political impacts of tourism. 27. Tourism performances, government effectiveness and local growth: the Italian cultural heritage perspective. 28. Impacts of corruption on tourism: a stop-and-go period for Brazilian tourism.Part VI: Technology and tourism impacts29. Smart tourism ecosystem impacts. 30. The onward march of technology and its impact on the world of tourism. 31. Smart tourism ecosystems’ impacts on tourism destinations. 32. Towards the digital era: adding value through ICT in the tourism industry.Part VII: Methods used to study tourism impacts 33. A critical review of statistical techniques and applications used to study tourism impacts. 34. A Bayesian modeling approach to assess the moderating effect of gender and nationality on perception of residents towards support of tourism development in the United Arab Emirates. 35. A review of the application of social exchange theory in tourism research.Index

Dogan Gursoy is the Taco Bell Distinguished Professor in Hospitality Business Management at Washington State University in the School of Hospitality Business Management, and the editor of the Journal of Hospitality Marketing & Management. He is also the recipient of the Changjiang (Yangtze River) Scholar (长江学者) award from the Ministry of Education of the People’s Republic of China. The Changjiang (Yangtze River) Scholar award is the highest academic award issued to an individual in higher education by the Ministry of Education of the People’s Republic of China. He is also the developer and designer of the Hotel Simulation, a virtual management training game where participants are divided into teams and assigned the task of running 500-room hotels in a competitive virtual marketplace. The Hotel Business Management Training Simulation has been used for both revenue management and hospitality management purposes by several institutions. Dr. Gursoy is recognized as one of the leading researchers in the hospitality and tourism area. His area of research includes sustainability, services management, hospitality and tourism marketing, tourist behavior, travelers’ information search behavior, community support for tourism development, cross-cultural studies, consumer behavior, involvement and generational leadership. His research has been published broadly. He has published over 150 papers in refereed journals. His publications have received more than 13,000 citations to date. His research has also been presented at numerous hospitality and tourism conferences and received numerous research awards. Dr. Gursoy has recently been recognized as one of the top 10 authors in the world in terms of publications in the top six hospitality/tourism journals during the past decade (Journal of Hospitality & Tourism Research (2011), 35(3), 381–416). Robin Nunkoo is an Associate Professor in the Department of Management, University of Mauritius. He is also a Visiting Senior Research Fellow at the University of Johannesburg, South Africa, and an Adjunct Professor at Griffith University, Australia. He holds a Ph.D. from the University of Waterloo, Canada. He is an economist by academic training, specializing in political economy. His current research draws widely from political science and investigates the interplay among citizens’ trust (distrust) in government (and institutions), power issues in development, and political support for development and government policies. He also researches on corruption in government, voting behaviors of citizens, and political party affiliations in democratic economies, and is interested in citizens’ political support for tourism policies and planning implemented by the government. He has been honored with the Emerging Scholar of Distinction Award 2014 by the International Academy for the Study of Tourism for exceptional contributions to tourism research. He is also the Associate Editor of the Journal of Hospitality Marketing & Management, a Resource Editor for Annals of Tourism Research, and the Regional Editor (Africa) for the Journal of China Tourism Research. He is also an editorial board member of several leading academic journals.

• List of figures. List of tables. List of contributors.Introduction to tourism impacts.Part I: Tourism impacts1. Tourism planning and tourism impacts. 2. Tourism and quality of life. 3. Overview of underpinnings of tourism impacts: the case of Lisbon destination. 4. Tourism planning: the United Nations World Tourism Organization INSTO Programme – the example of Raglan, New Zealand. 5. The impacts of tourism on animals. 6. Impacts of elephant tourism in Thailand.Part II: Economic impacts of tourism7. Economic impacts of tourism. 8. Tourism and income inequality in Mauritius: an empirical investigation. 9. Local economic development, rural tourism and communities: Southern African perspectives. 10. Tracing the economic impacts of adventure travel. 11. Long-term economic impacts of tourism. 12. The effects of small and medium-sized tourism enterprises on destinations. 13. Economic impact of visitor (trader) harassment on tourist destinations and what tourism leaders can do about it. 14. The extraordinary league of rural women entrepreneurs of Malawi: the socio-economic impacts of tourism in Malawi. 15. The role of tourism in poverty alleviation in Mauritius.Part III: Sociocultural impacts of tourism16. Sociocultural impacts of tourism. 17. Social impacts of tourism: a critical literature review on the interrelation between well-being and tourism in the case of seniors. 18. Social psychological effects of tourism: evaluation of the tourist–local people interaction within the context of Allport’s intergroup contact theory. 19. Sociocultural impacts of tourism development on heritage sites. 20. Socioeconomic impacts of tourism on the local community: Nkhata Bay district, Malawi.Part IV: Environmental impacts of tourism21. Environmental impacts of tourism. 22. Tourism and the environment. 23. Environmental impact of the ugly face of tourism: pollution and management perspectives. 24. Sensitization of tourists about climate change and its associated impacts on the tourism sector: the case of Mauritius. 25. Sustainable tourism as a catalyst for positive environmental change: the case of LUX* Resorts & Hotels.Part V: Political impacts of tourism26. Political impacts of tourism. 27. Tourism performances, government effectiveness and local growth: the Italian cultural heritage perspective. 28. Impacts of corruption on tourism: a stop-and-go period for Brazilian tourism.Part VI: Technology and tourism impacts29. Smart tourism ecosystem impacts. 30. The onward march of technology and its impact on the world of tourism. 31. Smart tourism ecosystems’ impacts on tourism destinations. 32. Towards the digital era: adding value through ICT in the tourism industry.Part VII: Methods used to study tourism impacts 33. A critical review of statistical techniques and applications used to study tourism impacts. 34. A Bayesian modeling approach to assess the moderating effect of gender and nationality on perception of residents towards support of tourism development in the United Arab Emirates. 35. A review of the application of social exchange theory in tourism research.Index

Dogan Gursoy is the Taco Bell Distinguished Professor in Hospitality Business Management at Washington State University in the School of Hospitality Business Management, and the editor of the Journal of Hospitality Marketing & Management. He is also the recipient of the Changjiang (Yangtze River) Scholar (长江学者) award from the Ministry of Education of the People’s Republic of China. The Changjiang (Yangtze River) Scholar award is the highest academic award issued to an individual in higher education by the Ministry of Education of the People’s Republic of China. He is also the developer and designer of the Hotel Simulation, a virtual management training game where participants are divided into teams and assigned the task of running 500-room hotels in a competitive virtual marketplace. The Hotel Business Management Training Simulation has been used for both revenue management and hospitality management purposes by several institutions. Dr. Gursoy is recognized as one of the leading researchers in the hospitality and tourism area. His area of research includes sustainability, services management, hospitality and tourism marketing, tourist behavior, travelers’ information search behavior, community support for tourism development, cross-cultural studies, consumer behavior, involvement and generational leadership. His research has been published broadly. He has published over 150 papers in refereed journals. His publications have received more than 13,000 citations to date. His research has also been presented at numerous hospitality and tourism conferences and received numerous research awards. Dr. Gursoy has recently been recognized as one of the top 10 authors in the world in terms of publications in the top six hospitality/tourism journals during the past decade (Journal of Hospitality & Tourism Research (2011), 35(3), 381–416). Robin Nunkoo is an Associate Professor in the Department of Management, University of Mauritius. He is also a Visiting Senior Research Fellow at the University of Johannesburg, South Africa, and an Adjunct Professor at Griffith University, Australia. He holds a Ph.D. from the University of Waterloo, Canada. He is an economist by academic training, specializing in political economy. His current research draws widely from political science and investigates the interplay among citizens’ trust (distrust) in government (and institutions), power issues in development, and political support for development and government policies. He also researches on corruption in government, voting behaviors of citizens, and political party affiliations in democratic economies, and is interested in citizens’ political support for tourism policies and planning implemented by the government. He has been honored with the Emerging Scholar of Distinction Award 2014 by the International Academy for the Study of Tourism for exceptional contributions to tourism research. He is also the Associate Editor of the Journal of Hospitality Marketing & Management, a Resource Editor for Annals of Tourism Research, and the Regional Editor (Africa) for the Journal of China Tourism Research. He is also an editorial board member of several leading academic journals.

• List of figures. List of tables. List of contributors.Introduction to tourism impacts.Part I: Tourism impacts1. Tourism planning and tourism impacts. 2. Tourism and quality of life. 3. Overview of underpinnings of tourism impacts: the case of Lisbon destination. 4. Tourism planning: the United Nations World Tourism Organization INSTO Programme – the example of Raglan, New Zealand. 5. The impacts of tourism on animals. 6. Impacts of elephant tourism in Thailand.Part II: Economic impacts of tourism7. Economic impacts of tourism. 8. Tourism and income inequality in Mauritius: an empirical investigation. 9. Local economic development, rural tourism and communities: Southern African perspectives. 10. Tracing the economic impacts of adventure travel. 11. Long-term economic impacts of tourism. 12. The effects of small and medium-sized tourism enterprises on destinations. 13. Economic impact of visitor (trader) harassment on tourist destinations and what tourism leaders can do about it. 14. The extraordinary league of rural women entrepreneurs of Malawi: the socio-economic impacts of tourism in Malawi. 15. The role of tourism in poverty alleviation in Mauritius.Part III: Sociocultural impacts of tourism16. Sociocultural impacts of tourism. 17. Social impacts of tourism: a critical literature review on the interrelation between well-being and tourism in the case of seniors. 18. Social psychological effects of tourism: evaluation of the tourist–local people interaction within the context of Allport’s intergroup contact theory. 19. Sociocultural impacts of tourism development on heritage sites. 20. Socioeconomic impacts of tourism on the local community: Nkhata Bay district, Malawi.Part IV: Environmental impacts of tourism21. Environmental impacts of tourism. 22. Tourism and the environment. 23. Environmental impact of the ugly face of tourism: pollution and management perspectives. 24. Sensitization of tourists about climate change and its associated impacts on the tourism sector: the case of Mauritius. 25. Sustainable tourism as a catalyst for positive environmental change: the case of LUX* Resorts & Hotels.Part V: Political impacts of tourism26. Political impacts of tourism. 27. Tourism performances, government effectiveness and local growth: the Italian cultural heritage perspective. 28. Impacts of corruption on tourism: a stop-and-go period for Brazilian tourism.Part VI: Technology and tourism impacts29. Smart tourism ecosystem impacts. 30. The onward march of technology and its impact on the world of tourism. 31. Smart tourism ecosystems’ impacts on tourism destinations. 32. Towards the digital era: adding value through ICT in the tourism industry.Part VII: Methods used to study tourism impacts 33. A critical review of statistical techniques and applications used to study tourism impacts. 34. A Bayesian modeling approach to assess the moderating effect of gender and nationality on perception of residents towards support of tourism development in the United Arab Emirates. 35. A review of the application of social exchange theory in tourism research.Index