Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the WorldRobert L. Shook, C. Britt Beemer E-bok2008525 kr
Sync: How Order Emerges from Chaos in the Universe, Nature, and Daily LifeSteven StrogatzHäftad, 2004287 kr
Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the WorldRobert L. Shook, C. Britt Beemer E-bok2008525 kr