DIMITRIS N. CHORAFAS is an internationally known independent consultant. He regularly gives seminars for banking, industrial and government executives. Dr Chorafas is the author of over 120 books on the financial industry.

• Introduction Enterprise Management in the 21st Century Outsourcing, Insourcing and Leveraging Business Operations Operational Risk with Outsourcing and Insourcing Internet Commerce and the Management of Time Being in Charge of Outsourcing Agreements Can We Leverage R&D and Engineering Through Outsourcing Should We Outsource the Pattern of Production Outsourcing Information Technology and Managing IT Operational Risk The Prerequisite of Rigorous Organizational Studies Extending Our System of Cost Control to the Insourcer Cost Control in Information Technology Through Re-Engineering Return on Investment with Outsourcing Agreements Management Information Systems and Client Information Systems Implementing Realspace Solutions to Replace Office Automation Beware of Failures in the Implementation of Information Technology Personal Characteristics and Cognitive Complexity Needed by the New Technologists

DIMITRIS N. CHORAFAS is an internationally known independent consultant. He regularly gives seminars for banking, industrial and government executives. Dr Chorafas is the author of over 120 books on the financial industry.

• Introduction Enterprise Management in the 21st Century Outsourcing, Insourcing and Leveraging Business Operations Operational Risk with Outsourcing and Insourcing Internet Commerce and the Management of Time Being in Charge of Outsourcing Agreements Can We Leverage R&D and Engineering Through Outsourcing Should We Outsource the Pattern of Production Outsourcing Information Technology and Managing IT Operational Risk The Prerequisite of Rigorous Organizational Studies Extending Our System of Cost Control to the Insourcer Cost Control in Information Technology Through Re-Engineering Return on Investment with Outsourcing Agreements Management Information Systems and Client Information Systems Implementing Realspace Solutions to Replace Office Automation Beware of Failures in the Implementation of Information Technology Personal Characteristics and Cognitive Complexity Needed by the New Technologists