CHARLOTTE SAUSMAN is the lead researcher on the Nuffield Trust's Policy Futures Project, which looks at the future of health and possible policy responses to it. Dr Sausman has published on the role of senior managers and officials in the public sector. SANDRA DAWSON is Director of the Judge Institute of Management, Cambridge University's Business School, where she also holds the KPMG Professorship of Management Studies. She writes and consults on organizational behaviour, health management, occupational safety, innovation and technology transfer and is author of numerous articles and four books. From 1992-1995 she was Chairman of Riverside Mental Health NHS Trust.

• List of Tables List of Figures Foreword; J.W.Owen Acknowledgements The Authors: Contact Details List of Abbreviations Introduction; S.Dawson PART 1: SYSTEMS AND COMPLEXITY The Shape of UK Health Systems; C.Sausman & S.Dawson Systems for Health or Healthcare Systems?; D.Yach The State of the Healthcare System in England; C.Paton Health Policy Futures and Cost Scenarios for England 2002-2003; G.Lister Why Do Good Politics Make Bad Health Policy?; S.Greer PART 2: POLICIES AND STRATEGIES Strategy in the NHS: Science or Sixth Sense?; M.De Rond & P.Dash Ethics and Policy in Healthcare: Status and Prognosis; W.Rogers Making Healthcare Sustainable: A Case Study of the NHS; K.Jochelson Meeting the Emotional Challenge in Organising Health for the Future; A.Mark PART 3: PEOPLE AND KNOWLEDGE The Role of the Patient in Healthcare Reform: Customer, Consumer or Creator?; I.Greener The Social Epidemiology of Information Technologies; J.Keen & J.Wyatt Harnessing Innovation in Health IT: Effective Support and Evaluated Visions; M.Rigby Public Perceptions, Ambivalence and the Endogenous Regulation of Biotechnology in the UK; J.Costa-Font & E.Mossialos Conclusion; S.Dawson, Z.Morris, L.Chang & C.Sausman Index