ANN L. CASEBEER is Associate Director of the Centre for Health and Policy Studies, and an Associate Professor in the Department of Community Health Sciences, both at the University of Calgary, Canada. She is also Faculty Director for SEARCH Canada, a public service organization focused on supporting the use and conduct of applied health research in practice settings. ALEXANDRA HARRISON is a Health Care Professional and Manager, with an interest in teaching and research. She is a Director in a large health region in Alberta, Canada and has an adjunct appointment at the University of Calgary, Canada, where she was previously Director of Postgraduate Medical Education at that University. ANNABELLE L. MARK M.Sc, FHM, FRSM, is Professor of Healthcare Organization at Middlesex University Business School, UK. She is Director of the Pilot NHS Human Resource Management Training Scheme for the UK, and founding academic of the Organizational Behaviour in Health Care Conference. She is also the elected Chair of SHOC, the learned Society for Studies in Organising for Health Care.

• List of Figures and Tables Foreword: We Know Better, Why don't we Do Better?; S.M.Shortell Notes on the Contributors Introduction; A.L.Casebeer, A.Harrison & A.L.Mark Acknowledgements PART 1: WHEN DOES RESEARCH MAKE A DIFFERENCE? Reforming Health Care: Levers and Catalysts for Change; J-L.Denis, L.Lamothe & A.Langley Is the NHS Leadership Qualities Framework Missing the Wood for the Trees?; R.Bolden, M.Wood & J.Gosling Research Practice or Practising Research: Innovating Methods in Healthcare - The Contribution of Cynefin; A.L.Mark & D.Snowden Increasing the Impact of Research on Practice: Dissemination and Implementation Research at the National Institute of Mental Health; D.Chambers PART 2: WHEN DOES PRACTICE LEAD THE WAY? The Limits of Restructuring: A Decade of Health Reforms in New Zealand; P.Barnett, M.Powell & J.Cumming Reconstructing Continuity of Care in a Local Health Authority in Italy: Putting Humpty Dumpty Back Together Again; J.Landau, C.Ceda & F.Ripa di Meana Patient Safety Culture in Health Organizations: Whose Culture is it Anyway?; L.S.Ginsburg, D.Tregunno, P.G.Norton & A.L.Casebeer Organizational Learning in Primary Care in the UK: The Learning Practice and the Learning Practice Inventory; R.Rushmer, D.Kelly, M.Lough, J.Wilkinson, G. Greig & H.Davies PART 3: WHAT IS EVIDENCE-BASED MANAGEMENT? What Works and What Works Well? Levels of Evidence in Clinical Governance; D.Rea Building Capacity for Evidence-Based Management in Regional Health Authorities; J.Birdsell, W.Zerbe, P.O'Connell, R.Thornley & S.Hayward Pathways to Innovation in Health Care; S.Redfern, F.Ross, S.McLaren & S.Christian Is Evidence Based Innovation a Delusion?; R.Sheaff, S.Pickard & B.Dowling PART 4: HOW DO ORGANIZATIONS MANAGE ACROSS BOUNDARIES? Systemic Transformational Change in Tobacco Control: An Overview of the Initiative for the Study and Implementation of Systems (ISIS); A.Best, R.V.Tenkasi, W.K.Trochim, F.Y.Lau, B.Holmes, T.R.Huerta, G.Moor, S.Leischow & P.I.Clark Organizational Boundaries and Inter-group Relationships; P.Hyde Effective Health Care CHAIN (Contacts, Help, Advice and Information Network): Breaking Down Barriers between Professions, Organizations, Researchers and Practitioners in the UK and Canada; D.Evans, L.McAuley, N.Santesso, J.McGowan & J.Grimshaw Do Organizational Interventions in Health Care Reform Enhance Health Systems Performance?; O.Adams & G.Gedik Concluding Thoughts; B.Hinings A Summing Up; A.L.Casebeer, A.Harrison & A.L.Mark Index