Dr. Rachel Cooperis Professor of Design Management and Associate Head of Research in the School of Art and Design at the University of Salford. She is Chair of the European Design Academy and edits the international journal, The Design Journal. She has published several books and papers in design management, new product development and conducted major research programes in this field.Ghassan Aouad, is Dean of the Faculty of Business, Law and the Built Environment and Professor of Construction IT & Management within the School of the Built Environment.Mike Kagioglou is a Professor of Process Management and Head of the School of the Built Environment, University of Salford. He comes from an engineering manufacturing background and for the past 12 years he has been undertaking research and teaching in the area of the built and human environment. Mike is currently the Director for Salford Centre for Research & Innovation and the Academic Director for Salford University of Collaborative Health and Care Infrastructure Research and Innovation Centre. Mike has published over 100 academic and industrial papers and reports.

• Preface viiContributors ixAcknowledgements xiIntroduction -- Why Process? 11 The Product Development Process 42 Techniques and Technologies for Managing the Product Development Process in Construction 263 Case Study: The Generic Design and Construction Process Protocol 494 Implementation Issues 105Appendix: The Process Protocol Phases and Activity Zones Demystified 128Phases 128Activity Zones 140List of Abbreviations 146References 148Index 187

Dr. Rachel Cooperis Professor of Design Management and Associate Head of Research in the School of Art and Design at the University of Salford. She is Chair of the European Design Academy and edits the international journal, The Design Journal. She has published several books and papers in design management, new product development and conducted major research programes in this field.Ghassan Aouad, is Dean of the Faculty of Business, Law and the Built Environment and Professor of Construction IT & Management within the School of the Built Environment.Mike Kagioglou is a Professor of Process Management and Head of the School of the Built Environment, University of Salford. He comes from an engineering manufacturing background and for the past 12 years he has been undertaking research and teaching in the area of the built and human environment. Mike is currently the Director for Salford Centre for Research & Innovation and the Academic Director for Salford University of Collaborative Health and Care Infrastructure Research and Innovation Centre. Mike has published over 100 academic and industrial papers and reports.

• Preface viiContributors ixAcknowledgements xiIntroduction -- Why Process? 11 The Product Development Process 42 Techniques and Technologies for Managing the Product Development Process in Construction 263 Case Study: The Generic Design and Construction Process Protocol 494 Implementation Issues 105Appendix: The Process Protocol Phases and Activity Zones Demystified 128Phases 128Activity Zones 140List of Abbreviations 146References 148Index 187

Dr. Rachel Cooperis Professor of Design Management and Associate Head of Research in the School of Art and Design at the University of Salford. She is Chair of the European Design Academy and edits the international journal, The Design Journal. She has published several books and papers in design management, new product development and conducted major research programes in this field.Ghassan Aouad, is Dean of the Faculty of Business, Law and the Built Environment and Professor of Construction IT & Management within the School of the Built Environment.Mike Kagioglou is a Professor of Process Management and Head of the School of the Built Environment, University of Salford. He comes from an engineering manufacturing background and for the past 12 years he has been undertaking research and teaching in the area of the built and human environment. Mike is currently the Director for Salford Centre for Research & Innovation and the Academic Director for Salford University of Collaborative Health and Care Infrastructure Research and Innovation Centre. Mike has published over 100 academic and industrial papers and reports.

• Preface viiContributors ixAcknowledgements xiIntroduction -- Why Process? 11 The Product Development Process 42 Techniques and Technologies for Managing the Product Development Process in Construction 263 Case Study: The Generic Design and Construction Process Protocol 494 Implementation Issues 105Appendix: The Process Protocol Phases and Activity Zones Demystified 128Phases 128Activity Zones 140List of Abbreviations 146References 148Index 187