Editor in ChiefCary L. Cooper is based at Lancaster University as Professor of Organizational Psychology. He is the author of over 80 books, is past editor of the Journal of Organizational Behavior, and Founding President of the British Academy of Management. Advisory Editors Chris Argyris is James Bryant Conant Professor of Education and Organizational Behavior at Harvard Business School. William Haynes Starbuck is Professor of Management and Organizational Behavior at the Stern School of Business, New York University. Volume Editors Nigel Slack is the Royal Academy of Engineering Professor of Service and Support Management at Cambridge University and Professor of Operations Strategy at Warwick Business School. He is the author of many publications in the Operations Management area, including the market leading text, Operations Management (Fourth Edition, 2004) with Stuart Chambers and Robert Johnston, which has been translated into several languages. Michael Lewis is Professor of Operations and Supply Management at Bath University. He has published widely in the Operations Management and Strategy areas, including the four-volume series of edited papers Operations Management: Critical Perspectives (2003).

"One strand running through all the volumes of the Blackwell Encyclopedia is that, while the entries may develop and explain the theoretical concepts of the field, there is also an emphasis on their practical application. This makes this set a good place to start for an overview and quick understanding of a topic – not just for students and researchers but also for practitioners." – Reference Reviews"Blackwell’s second edition of this work is every bit as impressive as the first. Bottom Line: Extensively revised, with 30 percent new material throughout, this comprehensive resource remains one of the most authoritative general business encyclopedias available. Highly recommended for academic and special library business collections." –Library Journal "This is a critical resource for anyone who wants to explore on topics such as knowledge management, globalization, change management, business ethical issues, total quality management, or benchmarking and management strategies. Summing up: Highly recommended. Academic libraries supporting business/management programs at all academic levels and libraries building a business collection." – Choice

• Preface. About the Editors.List of Contributors.Dictionary Entries A-Z.Index.