Emotional Organization

Stephen Fineman is a senior professor of Organizational Behavior at the University of Bath’s School of Management. Recognized as the first to be published in the field of emotion in organizations, Fineman has been writing on the topic for over 12 years. His works include two successful editions of Emotion in Organizations, key chapters in The Handbook of Organization Studies, and a critique on emotion research in Academy of Management Review.

"Finally, a book that brings together emotion, power and identity: Steve Fineman has gathered a fine group of researchers and some fascinating studies to provide us with invaluable new insights about what it means to work in the emotional organization." Cynthia Hardy, University of Melbourne"This fresh, innovative collection of essays offers the reader a wondrous range of voices – among them an assistant director for hospitality on a cruise ship, an intake worker at a rape crisis center, a call center trainer coaching trainees to “sound right,” and a job center employee managing the frustration of despairing job seekers. All these and more provide take-off points for some of the most exciting forays into basic theory of emotion I’ve seen in a long while. This is a great collection." Arlie Russell Hochschild, Berkeley University "The study of emotion work has become a fertile area of theory and research concerning work and identity in modern society. This important volume adds significantly to this field by providing new theoretical and empirical insights that will add greatly to this already lively field.It will be essential reading for social scientists with an interest in the nature of the contemporary workplace." Alan Bryman, University of Leicester

• List of Contributors. 1. Introducing the Emotional Organization: Stephen Fineman (University of Bath).Part I: Emotional Arenas.The Hospital.2. Me, Morphine and Humanity: Experiencing the Emotional Community on Ward 8: Sharon Bolton (The University of Strathclyde).The Prison.3.Power, Paradox, Social Support and Prestige: A Critical Approach to Addressing Correctional Officer Burnout: Sarah Tracy (Arizona State University).Crisis Work.4. Rape Work: Emotional Dilemmas in Work with Victims: Patricia Yancey Martin, Douglas Schrock, Margaret Leaf and Carmen Von Rohr (Florida State University).The Recreation Centre.5. In the Gym: Peer Pressure and Emotion Management Among Co-Workers: Mary Haman and Linda Putman (Texas A&M University).The Job Centre.6. Abuse, Violence and Fear on the Front Line: Implications for the Rise of the Enchanting Myth of Customer Sovereignty: Marek Korczynski (Loughborough University) and Victoria Bishop (The University of Manchester).The Call Centre.7. Enactments of Class and Nationality in Transnational Call Centres: Kiran Mirchandani (University of Toronto).Web Work.8. The Gendering of Emotions and Perceived Work Time: Chicks and Geeks at I.com: Nicole L. Kangas and Debra E. Meyerson (Stanford University).Homeworking.9. Managing the Boundaries of Telework: Gill Musson (Sheffield University) and Katy Marsh (Newcastle University Business School).Consultancy.10. Management Consultancy and Humour in Action and Context: Andrew Sturdy (The University of Warwick), Timothy Clark (Durham University, Robin Fincham (Stirling University) and Karen Handley(Oxford Brookes University).Part II: Shifting Identities.11. Becoming a Successful Corporate Character and the Role of Emotion Management: Caroline Hatcher (Queensland University of Technology).12. Gender and the Emotion Politics of Emotional Intelligence: Stephanie A. Shields (Pennsylvania State University) and Leah R. Warner (Pennsylvania State University).13. Feeling Out of Place? Towards the Transnationalizations of Emotions: Jeff Hearn (Swedish School of Economics and Business Administration).14. It’s All Too Beautiful: Emotion and Organization in the Esthetic Economy: Philip Hancock (The University of Warwick) and Melissa Tyler (Loughborough University).Epilogue: Stephen Fineman (University of Bath).Index