Advances in the Human Side of Service Engineering
AvJames C. Spohrer,Louis E. Freund
Inbunden, Engelska, 2012
958 kr
Tillfälligt slut
Fler format och utgåvor
Beskrivning
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT)Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systemsDesigning services for underserved populationsEthics dividend in services: how it may be cultivated, grown, and measuredGovernance of service systems Human aspects of change when applying Lean Six Sigma methods and toolsHuman side of service dominant logic in B2B settingsHuman-computer interaction and HF in software technologiesService network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experienceUsability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contri
Produktinformation
Utforska kategorier
Mer om författaren
Recensioner i media
Innehållsförteckning
Hoppa över listan
Mer från samma författare
Handbook of Service Science
Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer
Inbunden, 2010
2 606 kr
Handbook of Service Science
James C. Spohrer, Cheryl A. Kieliszewski, Paul P. Maglio
E-bok
20103 276 kr
Handbook of Service Science
Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer
Häftad, 2012
2 606 kr
Hoppa över listan
Du kanske också är intresserad av
- 10% rabatt på allt
Advances in the Human Side of Service Engineering
James C. Spohrer, Louis E. Freund
Häftad, 2019
1 050 kr
Del 601
Advances in The Human Side of Service Engineering
Louis E. Freund, Wojciech Cellary
Häftad, 2017
1 652 kr
Global Perspectives on Service Science: Japan
Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan
E-bok
20161 455 kr
Global Perspectives on Service Science: Japan
Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani
Inbunden, 2016
1 137 kr
Global Perspectives on Service Science: Japan
Stephen K. Kwan, James C. Spohrer, Yuriko Sawatani
Häftad, 2018
1 608 kr