Henk de Vries (1957) is Education and Research Officer Standardization at the Rotterdam School of Management, The Netherlands. He is also a Standardization Consultatnt at the Dutch Standardization Institute. De Vries is the author of several publications on standardization.

'This work makes a substantial contribution to the current debate surrounding standardization and the scientific knowledge of this topic. The growing network of researchers within standardization should make use of this study.' Wilfried Hesser, Professor in Standardization, University of the Federal Armed Forces, Hamburg

• A Analysys of National Standardization Organizations.- 1 General introduction.- 2 Introduction to standards and standardization.- 3 Current NSO services.- 4 Actor needs.- 5 Analysis of NSO standards development.- 6 Improvements in NSO standards development.- 7 Other NSO services.- B Supporting Standardization Theory and Cases.- 8 Standardization — what’s in a name?.- 9 Classification of standards.- 10 Possibilities for better management system standards.- 11 Standardization in service sectors.- 12 Mechanisms in the spread of standards.- 13 Methods to develop standards.- 14 Services related to company standardization.- C Results.- 15 Summary, conclusions, and recommendations.- Annexes.- 1 NSO data.- 2 Blom’s method for standards development.- 3 NNI’s method for strategic standardization studies.- 4 References.- 5 Subject index.

Henk de Vries (1957) is Education and Research Officer Standardization at the Rotterdam School of Management, The Netherlands. He is also a Standardization Consultatnt at the Dutch Standardization Institute. De Vries is the author of several publications on standardization.

'This work makes a substantial contribution to the current debate surrounding standardization and the scientific knowledge of this topic. The growing network of researchers within standardization should make use of this study.' Wilfried Hesser, Professor in Standardization, University of the Federal Armed Forces, Hamburg

• A Analysys of National Standardization Organizations.- 1 General introduction.- 2 Introduction to standards and standardization.- 3 Current NSO services.- 4 Actor needs.- 5 Analysis of NSO standards development.- 6 Improvements in NSO standards development.- 7 Other NSO services.- B Supporting Standardization Theory and Cases.- 8 Standardization — what’s in a name?.- 9 Classification of standards.- 10 Possibilities for better management system standards.- 11 Standardization in service sectors.- 12 Mechanisms in the spread of standards.- 13 Methods to develop standards.- 14 Services related to company standardization.- C Results.- 15 Summary, conclusions, and recommendations.- Annexes.- 1 NSO data.- 2 Blom’s method for standards development.- 3 NNI’s method for strategic standardization studies.- 4 References.- 5 Subject index.

Henk de Vries (1957) is Education and Research Officer Standardization at the Rotterdam School of Management, The Netherlands. He is also a Standardization Consultatnt at the Dutch Standardization Institute. De Vries is the author of several publications on standardization.

'This work makes a substantial contribution to the current debate surrounding standardization and the scientific knowledge of this topic. The growing network of researchers within standardization should make use of this study.' Wilfried Hesser, Professor in Standardization, University of the Federal Armed Forces, Hamburg

• A Analysys of National Standardization Organizations.- 1 General introduction.- 2 Introduction to standards and standardization.- 3 Current NSO services.- 4 Actor needs.- 5 Analysis of NSO standards development.- 6 Improvements in NSO standards development.- 7 Other NSO services.- B Supporting Standardization Theory and Cases.- 8 Standardization — what’s in a name?.- 9 Classification of standards.- 10 Possibilities for better management system standards.- 11 Standardization in service sectors.- 12 Mechanisms in the spread of standards.- 13 Methods to develop standards.- 14 Services related to company standardization.- C Results.- 15 Summary, conclusions, and recommendations.- Annexes.- 1 NSO data.- 2 Blom’s method for standards development.- 3 NNI’s method for strategic standardization studies.- 4 References.- 5 Subject index.