About the ContributorsIntroduction – Jerry BagnellGetting Started as a Mediator – Noa M. BroderThe Most Essential Mediator Skill: Effective Questioning – Merri L. HansonMediating Staff Disputes at a Large State University – Jessica Katz JamesonConflict Coaching in the Federal Workplace: Is It Beginning to Eclipse Mediation? – Cynthia MazurDivorce Mediation: Resolving Issues of Parents' Property and the Custody of Their Children – Jerry BagnellVictim Offender Mediation – Lawrie ParkerMediation for the Department of Social Services: Facilitated Child and Family Team Meeting – Amanda Jordan-BrainardMediating Student Disputes in Higher Education – Catherine S. PowellThe Process of Mediation in Gang Disputes – Bruce C. McKinneyFaith-Based Disputes and Mediation Intervention – William D. Kimsey and Sallye S. TrobaughBusiness Disputes – Jerry Bagnell with Aubrey WaddellTransformative Mediation and United States Postal Service – Julius Z. FragerConclusion – Bruce C. McKinney