Interpersonal Communication: An Overview of Basic Principles and Contexts

AvTodd Goen,KENDRA KNIGHT

Häftad, Engelska, 2014

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Produktinformation

Utgivningsdatum:2014-08-29
Mått:203 x 254 x 25 mm
Format:Häftad
Språk:Engelska
Antal sidor:360
Förlag:Kendall/Hunt Publishing Co ,U.S.
ISBN:9781465248558

Utforska kategorier

Affärsförhandlingar inom Ekonomi och Ledarskap

Innehållsförteckning

chapter1 The History and Foundation of InterpersonalCommunication OVERVIEWWHY STUDY INTERPERSONAL COMMUNICATION?WHAT EXACTLY IS INTERPERSONAL COMMUNICATION?Mass or Mediated CommunicationOrganizational CommunicationSmall Group CommunicationIntrapersonal CommunicationInterpersonal CommunicationAN OVERVIEW OF THE BASIC PRINCIPLES OF INTERPERSONALCOMMUNICATIONIrreversibleNot Communicating Is DifficultTransactionalEvolvingRelational/Content ComponentsProcessEffective Communication Is More Importantthan More CommunicationRelationship BuildingShared MeaningOther-OrientedNonverbal MessagesNonverbal Messages Are More BelievableAbide by Rules When Interacting with OthersLearned SkillHISTORY OF INTERPERSONAL COMMUNICATIONINTERPERSONAL COMMUNICATION THEORYOVERVIEW OF THE TEXTBOOKSUMMARYACTIVITIESREFERENCESchapter2 Verbal Communication OVERVIEW 24DEFINING VERBAL COMMUNICATIONRulesSymbolsSubjectivityContextFUNCTIONS OF VERBAL COMMUNICATIONCognitive FunctionsSocial Reality FunctionGroup Identity FunctionSocial Change FunctionVERBAL COMMUNICATION STYLESDirect/IndirectInformal/FormalClarity/EquivocationPowerful/Powerless LanguagePERCEPTIONS AND VERBAL COMMUNICATIONCredibility and StatusBias Communication through LanguageVERBAL IMMEDIACYMessage Design Logic (MDL)FACTORS AFFECTING VERBAL COMMUNICATIONLife SpanSex Differences in Verbal CommunicationContextual DifferencesBEST PRACTICES: AVOID VERBAL PITFALLSClarityAppropriatenessConcretenessSUMMARYAPPLICATIONSDiscussion QuestionsACTIVITYREFERENCESchapter3 Nonverbal Communication OVERVIEWDEFINING NONVERBAL COMMUNICATIONHOW IS NONVERBAL COMMUNICATION DIFFERENTFROM VERBAL COMMUNICATION?HOW IS NONVERBAL SIMILAR TOVERBAL COMMUNICATION?EIGHT TYPES OF NONVERBAL COMMUNICATIONFacial CommunicationKinesicsHapticsProxemicsParalanguagePhysical AppearanceArtifactsChronemicsFOUR FUNCTIONS OF NONVERBAL MESSAGESFacilitate Cognitive MeaningEncoding and Decoding EmotionsExpress Affection and SupportAid in Impression Formation/Identity ManagementBEST PRACTICES: AVOID COMMON NONVERBALCOMMUNICATION MISTAKESCommon Areas of MiscommunicationNonverbal Messages and Social InfluencePractice Sending and Receiving Nonverbal MessagesRecognize Differences in NonverbalCommunication PerceptionsFUTURE DIRECTION FOR NONVERBAL COMMUNICATION:ELECTRONIC PARALANGUAGESUMMARYAPPLICATIONSDiscussion QuestionsREFERENCESchapter4 Formation and Maintenance of Identity INFANTSPhysical and Motor Development in InfancyPerception in the NewbornCognitive Development in InfancySocial-Emotional Development in InfancyCHILDRENCognitive Development inChildhood: Piaget’s TheoryChildren’s Social-Emotional DevelopmentADOLESCENTSPhysical and Sexual ChangesAdolescent EgocentrismIdentity FormationADULTSErikson’s Stages of AdulthoodMAIN POINTSchapter5 Social Influence DEFINING CHARACTERISTICS OF PERSUASIONWHY STUDY PERSUASION?WHERE AND WHEN DO WE PERSUADE?PERSUASION AS ONE OF MULTIPLEFORMS OF INFLUENCEATTITUDES, VALUES, AND BELIEFSPersonality Traits and PersuasionResearch on Message VariablesCognitive Dissonance TheoryEgo-Involvement, or Social Judgment TheoryThe Theory of Reasoned ActionThe Theory of Planned BehaviorElaboration Likelihood TheoryCompliance-Gaining Message SelectionCialdini’s Persuasive HeuristicsPreventing Persuasionchapter6 Interpersonal Conflict UNDERSTANDING AND ENHANCINGCONVERSATIONSOpeningFeedforwardFocusFeedbackClosingCONFLICT AND NEGOTIATIONWhat Is Conflict?How Can Conflict Be Managed?Conflict Management StylesTHAT’S DEBATABLEFactors Influencing Conflict ManagementConfirmation and DisconfirmationNegotiationHONE YOUR SKILLS IN CONVERSATION ANDCONFLICT MANAGEMENTSkills for Difficult Conversational MomentsSkills for Coping with ConflictHIGHLIGHTSAPPLY YOUR KNOWLEDGEREFERENCESchapter7 Initiating Relationship OVERVIEWTHE ROLE OF COMMUNICATION IN RELATIONSHIPDEVELOPMENTRELATIONSHIP DEFINEDThe Nature of RelationshipsDeciding to Make the First Move:Why We Initiate RelationshipsDEFINING INTERPERSONAL ATTRACTIONPhysical AttractivenessSocial AttractivenessTask AttractivenessProximitySimilarity/HomophilyGoalsINTERPERSONAL COMMUNICATION THEORIES:HOW WE INITIATE RELATIONSHIPSStarting the ConversationSocial Penetration TheoryUncertainty Reduction TheoryPredicted Outcome Value TheoryLikingSocial Exchange TheoryStages of Relationship DevelopmentRelationship Initiation ContextsThe Role of Technology in Relationship InitiationRelationship Initiation and CultureSUMMARYAPPLICATIONSDiscussion QuestionsREFERENCESchapter8 Sustaining Relationships OVERVIEWSIGNIFICANCE OF RELATIONSHIP MAINTENANCEMaintaining the Existence of the RelationshipMaintaining a Desired State in the RelationshipMaintaining a Satisfactory StateRepairing a RelationshipWHY WE MAINTAIN SOME RELATIONSHIPSAND NOT OTHERSHOW WE MAINTAIN RELATIONSHIPS: THE ROLEOF COMMUNICATIONRELATIONSHIP MAINTENANCE STRATEGIESRELATIONSHIP MAINTENANCE IN DIFFERENT TYPESOF RELATIONSHIPSCOMPUTER-MEDIATED COMMUNICATIONAS A MEANS OF MAINTAINING RELATIONSHIPSCONCLUSIONS ABOUT RELATIONSHIP MAINTENANCECONFLICT: A NATURAL COMPONENTOF ALL RELATIONSHIPSDefinition of ConflictCONFLICT CAN BE PRODUCTIVE OR UNPRODUCTIVEIN RELATIONSHIPSTALKING ABOUT CONFLICTCONFLICT MANAGEMENT STYLESAvoidanceCompetitive/DistributiveCollaborative/IntegrativeTHE DARK SIDE OF CONFLICT: VERBAL AGGRESSIONMANAGING CONFLICTSUMMARYAPPLICATIONSDiscussion QuestionsREFERENCESchapter9 Terminating Relationships OVERVIEWTERMINATING FRIENDSHIPSUsing Indirect Methods to End a FriendshipUsing Direct Methods to End a FriendshipTERMINATING ROMANTIC RELATIONSHIPSInfidelityLack of CommitmentDissimilarityOutside PressuresHOMOSEXUAL VERSUS HETEROSEXUALRELATIONSHIP DISSOLUTIONASSESSING RELATIONSHIP PROBLEMSDECISION MAKING DURING RELATIONSHIPTERMINATIONIntrapsychic PhaseDyadic PhaseSocial PhaseGrave DressingFIVE STAGES OF RELATIONSHIP DISSOLUTIONDifferentiatingCircumscribingStagnatingAvoidingTerminationSTRATEGIES USED TO TERMINATE RELATIONSHIPSPositive Tone MessagesDe-escalation MessagesWithdrawal or AvoidanceJustification TacticNegative Identity Management TacticREDEFINING THE RELATIONSHIP AFTER THE BREAK-UP:REMAINING “JUST FRIENDS”METHODS OF COPING WITH RELATIONSHIPDISSOLUTIONCLOSURE AND FORGIVENESSSUMMARYAPPLICATIONSExercise to Forgive YourselfExercise to Forgive a PartnerREFERENCESchapter10 The Dark Side of Interpersonal Relationships OVERVIEWDECEPTION AND INTERPERSONAL RELATIONSHIPSCompletenessRelevance/DirectnessClarityPersonalizationVeridicalityWHY DO WE LIE?Lying to Harm OthersLying to Protect SelfSpare OthersARE THERE GOOD REASONS FOR LYING?DETECTING DECEPTIONThird-Party InformationPhysical EvidenceConfessionsTO LIE OR NOT TO LIE: THAT IS THE QUESTIONEMBARRASSMENT: WHY DID I SAY THAT?Our Role in EmbarrassmentResponding to EmbarrassmentJEALOUSY IN INTERPERSONAL RELATIONSHIPSTypes of Jealousy in RelationshipsWhy Does Jealousy Occur?Characteristics Associated with JealousyGender Differences and JealousyCoping with JealousyINTERPERSONAL POWER AND AGGRESSIONTypes of PowerRelationship between Power and Interpersonal InfluencePower versus Dominance in RelationshipsVERBAL AGGRESSIONVerbal Aggression in the ClassroomWorkplace BullyingOBSESSIVE RELATIONAL INTRUSIONSUMMARYAPPLICATIONSDiscussion QuestionsREFERENCESchapter11 Intercultural Communication OVERVIEWTHE IMPACT OF CULTURAL DIVERSITY ONINTERPERSONAL RELATIONSHIPSUnderstanding the SelfTechnological TransformationsInfluence of Demographic TransitionsCOMMUNICATION COMPETENCE: FOUR CORE CONCEPTSKnowledgeUnderstandingAcceptanceSkills 20CULTURE AND DIVERSITY DEFINEDCO-CULTURES WITHIN THE UNITED STATESEthnicityRaceRegional DifferencesSocial ClassCHARACTERISTICS OF CULTURECulture Is LearnedCulture Is DynamicCulture Is PervasiveHOW DIVERSITY IMPACTS INTERPERSONALRELATIONSHIPSPERSONAL ORIENTATION SYSTEMNeedsBeliefsValuesAttitudes: Stereotyping and PrejudiceCOMMUNICATING PREJUDICEFunctions of PrejudiceCultural Value OrientationsSUGGESTIONS FOR SUCCESSFUL INTERPERSONALRELATIONSHIPS WITH DIVERSE OTHERSSUMMARYAPPLICATIONSDiscussion QuestionsREFERENCESchapter12 Family Communication OVERVIEWDEFINITION OF FAMILYTYPES OF FAMILY RELATIONSHIPSMarital RelationshipsParent-Child RelationshipsSibling RelationshipsMaintenance in Sibling RelationshipsFAMILY COMMUNICATION THEORIESSystems TheoryFamily Communication Patterns TheorySymbolic Interaction TheoryCREATING A FAMILY IDENTITYFamily StoriesFamily MythsMetaphorsThemesCONSEQUENCES OF FAMILY RELATIONSHIPSConfirmationRejectionDisconfirmationCOMMUNICATING INTIMACYDIFFICULT COMMUNICATIONFamily StressViolence and Abuse in FamiliesSUMMARYAPPLICATIONSDiscussion QuestionsREFERENCESchapter13 Health Communication CHAPTER OBJECTIVESDEFINING HEALTH COMMUNICATIONWhat Is Communication?Health Communication DefinedHEALTH COMMUNICATION IN THE TWENTY-FIRST CENTURY:KEY CHARACTERISTICS AND DEFINING FEATURESPeople-CenteredEvidence-BasedMultidisciplinaryStrategicProcess-OrientedCost-EffectiveCreative in Support of StrategyAudience- and Media-SpecificRelationship BuildingAimed at Behavioral and Social ResultsInclusive of Vulnerable and Underserved GroupsTHE HEALTH COMMUNICATION ENVIRONMENTHEALTH COMMUNICATION IN PUBLIC HEALTH, HEALTH CARE,AND COMMUNITY DEVELOPMENTHealth Communication in Public HealthHealth Communication in Health Care SettingsHealth Communication in Community DevelopmentTHE ROLE OF HEALTH COMMUNICATION INTHE MARKETING MIXOVERVIEW OF KEY COMMUNICATION AREASTHE HEALTH COMMUNICATION CYCLEWHAT HEALTH COMMUNICATION CAN AND CANNOT DOKEY CONCEPTSFOR DISCUSSION AND PRACTICE