Dr Kim Sears is an Assistant Professor in the School of Nursing at Queens University. She is the Associate Director of the Master of Science in Healthcare Quality program MSc(HQ) and the Deputy Director/Healthcare Quality in the Queen's Joanna Briggs Collaboration. Her research program is centered on patient safety and quality of care. She completed a Doctor of Philosophy in Nursing from the University of Toronto in 2009. Building upon her doctoral thesis which explored the relationship of the nursing work environment on the safe administration of medications for hospitalized children across Canada. Dr Sears is interested in promoting safe medication delivery for children and adults in both the community and hospital settings. To focus on this goal, Kim was awarded a CIHR/CHSRF Postdoctoral Fellowship which she accomplished at Dalhousie University. Dr Denise Stockley is the Associate Director for the Centre for Teaching and Learning, Researcher in Residence in the Office of Health Science Education, and also Professor of Education at Queen's University. She has extensive experience in promoting both classroom-based and online learning. Since 1993, she has taught, consulted, and provided educational development at the college, university and corporate levels. Denise completed her Doctorate in the Psychology of Education at Simon Fraser University. Her primary interests are professional development, graduate supervision, and educational technology. Denise is also the Principal Investigator of several research grants, including those from the Tri-Council (SSHRC, NSERC, and CIHR). Briana Broderick graduated with a SSHRC funded Master’s degree in Canadian Cultural History from Queen’s University in 2010. In 2009, she graduated with an honours bachelor of arts and an education degree from Lakehead University. Since graduating, Briana worked at the Faculty of Law before taking up her current position as a Graduate Program Assistant with the Master of Science in Healt

• Contents: Foreword, Jim Nyce; Preface; International leaders influencing the quality, risk, and safety movement in healthcare, Briana Broderick, Kim Sears and Denise Stockley. Part I Quality: Conversations on international perspectives on quality, Norine Meleca and Margaret B. Harrison; Conversations on Accreditation Canada’s role in improving healthcare quality and safety, Erin Berry and Wendy Nicklin; Conversation on striving towards quality and excellence within the Danish healthcare system, Aryn Gatto and Janne Lehmann Knudsen; Conversations on second victims in healthcare, Alireza Jaffer and Sidney Dekker. Part II Risk: Conversations on a new approach to understanding safety, Danyal Martin and Erik Hollnagel; Conversations on a systems approach to safety, Tolleen Parkin and Nancy Leveson; Conversations on medical malpractice system reform: implications for Canadian liability practices, Maggie Green and Allen Kachalia; Conversations on risk and safety, Kieran Jordan and René Amalberti. Part III Safety: Conversations on the importance of involving patients and families in the patient safety journey, Lynn Suter and Margaret Murphy; Conversations on the patient safety journey, Melanie Maracle and Charles Vincent; Conversations on advocating for medication safety: past contribution and ongoing work, Erika Nyguen and Darren Ashcroft. Part IV Taking Stock: Internationalizing the healthcare quality curriculum, Denise Stockley, Laura Kinderman, Amber Hastings and Kim Sears; The intersections of quality, safety, risk, Kim Sears, Briana Broderick and Denise Stockley. Index.

Dr Kim Sears is an Assistant Professor in the School of Nursing at Queens University. She is the Associate Director of the Master of Science in Healthcare Quality program MSc(HQ) and the Deputy Director/Healthcare Quality in the Queen's Joanna Briggs Collaboration. Her research program is centered on patient safety and quality of care. She completed a Doctor of Philosophy in Nursing from the University of Toronto in 2009. Building upon her doctoral thesis which explored the relationship of the nursing work environment on the safe administration of medications for hospitalized children across Canada. Dr Sears is interested in promoting safe medication delivery for children and adults in both the community and hospital settings. To focus on this goal, Kim was awarded a CIHR/CHSRF Postdoctoral Fellowship which she accomplished at Dalhousie University. Dr Denise Stockley is the Associate Director for the Centre for Teaching and Learning, Researcher in Residence in the Office of Health Science Education, and also Professor of Education at Queen's University. She has extensive experience in promoting both classroom-based and online learning. Since 1993, she has taught, consulted, and provided educational development at the college, university and corporate levels. Denise completed her Doctorate in the Psychology of Education at Simon Fraser University. Her primary interests are professional development, graduate supervision, and educational technology. Denise is also the Principal Investigator of several research grants, including those from the Tri-Council (SSHRC, NSERC, and CIHR). Briana Broderick graduated with a SSHRC funded Master’s degree in Canadian Cultural History from Queen’s University in 2010. In 2009, she graduated with an honours bachelor of arts and an education degree from Lakehead University. Since graduating, Briana worked at the Faculty of Law before taking up her current position as a Graduate Program Assistant with the Master of Science in Healt

• Contents: Foreword, Jim Nyce; Preface; International leaders influencing the quality, risk, and safety movement in healthcare, Briana Broderick, Kim Sears and Denise Stockley. Part I Quality: Conversations on international perspectives on quality, Norine Meleca and Margaret B. Harrison; Conversations on Accreditation Canada’s role in improving healthcare quality and safety, Erin Berry and Wendy Nicklin; Conversation on striving towards quality and excellence within the Danish healthcare system, Aryn Gatto and Janne Lehmann Knudsen; Conversations on second victims in healthcare, Alireza Jaffer and Sidney Dekker. Part II Risk: Conversations on a new approach to understanding safety, Danyal Martin and Erik Hollnagel; Conversations on a systems approach to safety, Tolleen Parkin and Nancy Leveson; Conversations on medical malpractice system reform: implications for Canadian liability practices, Maggie Green and Allen Kachalia; Conversations on risk and safety, Kieran Jordan and René Amalberti. Part III Safety: Conversations on the importance of involving patients and families in the patient safety journey, Lynn Suter and Margaret Murphy; Conversations on the patient safety journey, Melanie Maracle and Charles Vincent; Conversations on advocating for medication safety: past contribution and ongoing work, Erika Nyguen and Darren Ashcroft. Part IV Taking Stock: Internationalizing the healthcare quality curriculum, Denise Stockley, Laura Kinderman, Amber Hastings and Kim Sears; The intersections of quality, safety, risk, Kim Sears, Briana Broderick and Denise Stockley. Index.

Dr Kim Sears is an Assistant Professor in the School of Nursing at Queens University. She is the Associate Director of the Master of Science in Healthcare Quality program MSc(HQ) and the Deputy Director/Healthcare Quality in the Queen's Joanna Briggs Collaboration. Her research program is centered on patient safety and quality of care. She completed a Doctor of Philosophy in Nursing from the University of Toronto in 2009. Building upon her doctoral thesis which explored the relationship of the nursing work environment on the safe administration of medications for hospitalized children across Canada. Dr Sears is interested in promoting safe medication delivery for children and adults in both the community and hospital settings. To focus on this goal, Kim was awarded a CIHR/CHSRF Postdoctoral Fellowship which she accomplished at Dalhousie University. Dr Denise Stockley is the Associate Director for the Centre for Teaching and Learning, Researcher in Residence in the Office of Health Science Education, and also Professor of Education at Queen's University. She has extensive experience in promoting both classroom-based and online learning. Since 1993, she has taught, consulted, and provided educational development at the college, university and corporate levels. Denise completed her Doctorate in the Psychology of Education at Simon Fraser University. Her primary interests are professional development, graduate supervision, and educational technology. Denise is also the Principal Investigator of several research grants, including those from the Tri-Council (SSHRC, NSERC, and CIHR). Briana Broderick graduated with a SSHRC funded Master’s degree in Canadian Cultural History from Queen’s University in 2010. In 2009, she graduated with an honours bachelor of arts and an education degree from Lakehead University. Since graduating, Briana worked at the Faculty of Law before taking up her current position as a Graduate Program Assistant with the Master of Science in Healt

• Contents: Foreword, Jim Nyce; Preface; International leaders influencing the quality, risk, and safety movement in healthcare, Briana Broderick, Kim Sears and Denise Stockley. Part I Quality: Conversations on international perspectives on quality, Norine Meleca and Margaret B. Harrison; Conversations on Accreditation Canada’s role in improving healthcare quality and safety, Erin Berry and Wendy Nicklin; Conversation on striving towards quality and excellence within the Danish healthcare system, Aryn Gatto and Janne Lehmann Knudsen; Conversations on second victims in healthcare, Alireza Jaffer and Sidney Dekker. Part II Risk: Conversations on a new approach to understanding safety, Danyal Martin and Erik Hollnagel; Conversations on a systems approach to safety, Tolleen Parkin and Nancy Leveson; Conversations on medical malpractice system reform: implications for Canadian liability practices, Maggie Green and Allen Kachalia; Conversations on risk and safety, Kieran Jordan and René Amalberti. Part III Safety: Conversations on the importance of involving patients and families in the patient safety journey, Lynn Suter and Margaret Murphy; Conversations on the patient safety journey, Melanie Maracle and Charles Vincent; Conversations on advocating for medication safety: past contribution and ongoing work, Erika Nyguen and Darren Ashcroft. Part IV Taking Stock: Internationalizing the healthcare quality curriculum, Denise Stockley, Laura Kinderman, Amber Hastings and Kim Sears; The intersections of quality, safety, risk, Kim Sears, Briana Broderick and Denise Stockley. Index.