User Experience in Libraries

Andy Priestner manages Cambridge University’s pioneering FutureLib innovation programme, employing user experience and design thinking to develop new library services across the university. He is the founder of the UX in Libraries Conference and provides training and consultancy on the subject to institutions across Europe.Matt Borg was an academic librarian at Sheffield Hallam University for fourteen years, during which time he was responsible for a new research-based approach to user experience. He is now a Solutions Expert at ProQuest's Ex Libris, where he works to bring new technology to libraries across Europe, as well as a freelance trainer in UX techniques.

"The question becomes how to get this book, these powerful chapters, into the right hands...There are no answers offered in this review, other than for practitioners to keep talking and sharing. If we’re lucky, with its honesty and rational approach, User Experience in Libraries: Applying Ethnography and Human-Centered Design can break through."— Heidi Steiner Burkhardt, University of Michigan Library, Weave: Journal of Library User Experience"This book serves as a guide, and inspiration, for anyone who is engaged in public service in a library setting and interested in designing a research project that evaluates library space and services, from one shot instructional sessions to reference to remodeling the library space itself. While the focus of the book is academic libraries, and the user group that the studies considers are primarily student users, this book describes user experience research methodologies with enough detail and references that any library could design a user experience research project that examines any user population. User Experience in Libraries provides novice researchers and experienced researchers alike with the tools to apply this methodology and use the resulting data to create impactful services and spaces, demonstrating the value that libraries continue to bring." -Ariel A. E. Scotese, Cornell University Law Library, Journal of New Librarianship

• Chapter 1 Uncovering complexity and detail, Andy Priestner, Matt Borg; Chapter 2 Using ethnographic methods to study library use, Bryony Ramsden; Chapter 3 Embracing an ethnographic agenda, Donna M. Lanclos; Chapter 4 Holistic UX, Matt Borg, Matthew Reidsma; Chapter 5 Applying human-centred design to the library experience, Paul-Jervis Heath; Chapter 6 The why, what and how of using ethnography for designing user experience in libraries (and a few pitfalls to avoid), Leah Emary; Chapter 7 Identifying the barriers, Andrew D. Asher; Chapter 8 Illuminating study spaces at Cambridge University with spacefinder, Andy Priestner; Chapter 9 WhoHas?, Helen Murphy; Chapter 10 User experience beyond ramps, Penny Andrews; Chapter 11 Changing the dialogue, Rosie Jones, Nicola Grayson; Chapter 12 UX and a small academic library, Margaret Westbury; Chapter 13 Understanding our students and ourselves, Michael Courtney, Carrie Donovan; Chapter 14 What makes an informal learning space?, Bea Turpin, Deborah Harrop, Edward Oyston, Maurice Teasdale, David Jenkin, John McNamara; Chapter 15 Spaces for learning? using ethnographic techniques, Helen Jamieson; Chapter 16 Are you sitting comfortably…?, Elizabeth Tilley; Chapter 17 UX in libraries, Andy Priestner, Matt Borg;