Dr. Dennis Anderson, Ph.D., is Chairman and Professor of Management and Information Technology and the Institute of E-government and Sustainability at St. Francis College, New York City. He also serves as Executive Chairman of Center for Entrepreneurship at St. Francis College.  He is also an eminent global adviser and expert of e-government and public administration to the United Nations Expert Group.  Anderson received his Ph.D. and M.Phil. in Mathematics Education from Columbia University. He also received an Ed.M. in Instructional Technology and Media from Columbia University. In addition, Anderson holds an M.S. in Computer Science from New York University's Courant Institute of Mathematical Sciences and his B.A. in Computer Science from Fordham University. He also completed an executive-education program in E-Commerce at Columbia University's School of Business and Harvard University's Institute for Management and Leadership in Education Program. For full bio, visit http://www.drdennisanderson.comRobert Wu, J.D./M.B.A., is Assistant Professor of Accounting and Business Law and the Director of the Center For Entrepreneurship at St. Francis College, New York City. He has held numerous accounting and legal positions within private, non-profit and government institutions including Big 4 accounting firms, investment banks, and the United States Department of Homeland Security, Immigration & Customs Enforcement, and the City of New York.  He holds a B.S. in Accounting¸ magna cum laude, from The University of Akron, a M.B.A. from Case Western Reserve University, an M.S. from the University of Pennsylvania and he earned his Juris Doctorate from St. John’s University School of Law.  He is licensed to practice law in the State of New York and before the United States Tax Court.  Dr. June-Suh Cho, Ph.D., is presently a Professor of College of Business Administration at Hankuk University of Foreign Studies in Korea. He also had conducted research at EC & Data Management group in IBM T.J. Watson Research Center. Dr. Cho’s research focuses on electronic commerce, CRM, multimedia databases, e-government, and security. He has published articles in IEEE, ACM, and other conferences and journals. Dr. June-Suh Cho holds a B.A. from KyungHee University in Korea, a M.S. in Computer Science from New York University, and Ph.D. degree from Rutgers University.Katja Schroeder, M.A., is a global communications consultant and strategist. She has led award-winning communications campaigns for clients in North America, Europe and Asia-Pacific. Her passion is to create a dialogue about how technology enables socioeconomic development. To help innovative companies gain market traction, Schroeder founded the PR agency Expedition PR. Schroeder holds both a Master in Information and Communication Sciences from Sorbonne in Paris, France, and a Master of Arts in Communication from Free University in Berlin, Germany. She is certified as a CSR practitioner (CSR-P) by the Centre for Sustainability and Excellence and the Institute of Environmental Management and Assessment (IEMA). Schroeder teaches Marketing and PR at St. Francis College, Brooklyn, and sits on the board of the College’s Center for Entrepreneurship.

• Introduction: Global Challenges in Turbulent Times: Road to Sustainable E-government.- Effective, Inclusive and Citizen-Oriented Service Delivery, and Governance Innovation.- The Changing Role of ICT in Government.- Six Good Practice Case Studies.- Conclusion.

Dr. Dennis Anderson, Ph.D., is Chairman and Professor of Management and Information Technology and the Institute of E-government and Sustainability at St. Francis College, New York City. He also serves as Executive Chairman of Center for Entrepreneurship at St. Francis College.  He is also an eminent global adviser and expert of e-government and public administration to the United Nations Expert Group.  Anderson received his Ph.D. and M.Phil. in Mathematics Education from Columbia University. He also received an Ed.M. in Instructional Technology and Media from Columbia University. In addition, Anderson holds an M.S. in Computer Science from New York University's Courant Institute of Mathematical Sciences and his B.A. in Computer Science from Fordham University. He also completed an executive-education program in E-Commerce at Columbia University's School of Business and Harvard University's Institute for Management and Leadership in Education Program. For full bio, visit http://www.drdennisanderson.comRobert Wu, J.D./M.B.A., is Assistant Professor of Accounting and Business Law and the Director of the Center For Entrepreneurship at St. Francis College, New York City. He has held numerous accounting and legal positions within private, non-profit and government institutions including Big 4 accounting firms, investment banks, and the United States Department of Homeland Security, Immigration & Customs Enforcement, and the City of New York.  He holds a B.S. in Accounting¸ magna cum laude, from The University of Akron, a M.B.A. from Case Western Reserve University, an M.S. from the University of Pennsylvania and he earned his Juris Doctorate from St. John’s University School of Law.  He is licensed to practice law in the State of New York and before the United States Tax Court.  Dr. June-Suh Cho, Ph.D., is presently a Professor of College of Business Administration at Hankuk University of Foreign Studies in Korea. He also had conducted research at EC & Data Management group in IBM T.J. Watson Research Center. Dr. Cho’s research focuses on electronic commerce, CRM, multimedia databases, e-government, and security. He has published articles in IEEE, ACM, and other conferences and journals. Dr. June-Suh Cho holds a B.A. from KyungHee University in Korea, a M.S. in Computer Science from New York University, and Ph.D. degree from Rutgers University.Katja Schroeder, M.A., is a global communications consultant and strategist. She has led award-winning communications campaigns for clients in North America, Europe and Asia-Pacific. Her passion is to create a dialogue about how technology enables socioeconomic development. To help innovative companies gain market traction, Schroeder founded the PR agency Expedition PR. Schroeder holds both a Master in Information and Communication Sciences from Sorbonne in Paris, France, and a Master of Arts in Communication from Free University in Berlin, Germany. She is certified as a CSR practitioner (CSR-P) by the Centre for Sustainability and Excellence and the Institute of Environmental Management and Assessment (IEMA). Schroeder teaches Marketing and PR at St. Francis College, Brooklyn, and sits on the board of the College’s Center for Entrepreneurship.

• Introduction: Global Challenges in Turbulent Times: Road to Sustainable E-government.- Effective, Inclusive and Citizen-Oriented Service Delivery, and Governance Innovation.- The Changing Role of ICT in Government.- Six Good Practice Case Studies.- Conclusion.

Dr. Dennis Anderson, Ph.D., is Chairman and Professor of Management and Information Technology and the Institute of E-government and Sustainability at St. Francis College, New York City. He also serves as Executive Chairman of Center for Entrepreneurship at St. Francis College.  He is also an eminent global adviser and expert of e-government and public administration to the United Nations Expert Group.  Anderson received his Ph.D. and M.Phil. in Mathematics Education from Columbia University. He also received an Ed.M. in Instructional Technology and Media from Columbia University. In addition, Anderson holds an M.S. in Computer Science from New York University's Courant Institute of Mathematical Sciences and his B.A. in Computer Science from Fordham University. He also completed an executive-education program in E-Commerce at Columbia University's School of Business and Harvard University's Institute for Management and Leadership in Education Program. For full bio, visit http://www.drdennisanderson.comRobert Wu, J.D./M.B.A., is Assistant Professor of Accounting and Business Law and the Director of the Center For Entrepreneurship at St. Francis College, New York City. He has held numerous accounting and legal positions within private, non-profit and government institutions including Big 4 accounting firms, investment banks, and the United States Department of Homeland Security, Immigration & Customs Enforcement, and the City of New York.  He holds a B.S. in Accounting¸ magna cum laude, from The University of Akron, a M.B.A. from Case Western Reserve University, an M.S. from the University of Pennsylvania and he earned his Juris Doctorate from St. John’s University School of Law.  He is licensed to practice law in the State of New York and before the United States Tax Court.  Dr. June-Suh Cho, Ph.D., is presently a Professor of College of Business Administration at Hankuk University of Foreign Studies in Korea. He also had conducted research at EC & Data Management group in IBM T.J. Watson Research Center. Dr. Cho’s research focuses on electronic commerce, CRM, multimedia databases, e-government, and security. He has published articles in IEEE, ACM, and other conferences and journals. Dr. June-Suh Cho holds a B.A. from KyungHee University in Korea, a M.S. in Computer Science from New York University, and Ph.D. degree from Rutgers University.Katja Schroeder, M.A., is a global communications consultant and strategist. She has led award-winning communications campaigns for clients in North America, Europe and Asia-Pacific. Her passion is to create a dialogue about how technology enables socioeconomic development. To help innovative companies gain market traction, Schroeder founded the PR agency Expedition PR. Schroeder holds both a Master in Information and Communication Sciences from Sorbonne in Paris, France, and a Master of Arts in Communication from Free University in Berlin, Germany. She is certified as a CSR practitioner (CSR-P) by the Centre for Sustainability and Excellence and the Institute of Environmental Management and Assessment (IEMA). Schroeder teaches Marketing and PR at St. Francis College, Brooklyn, and sits on the board of the College’s Center for Entrepreneurship.

• Introduction: Global Challenges in Turbulent Times: Road to Sustainable E-government.- Effective, Inclusive and Citizen-Oriented Service Delivery, and Governance Innovation.- The Changing Role of ICT in Government.- Six Good Practice Case Studies.- Conclusion.