Barbara Cook Overton holds a PhD in communication studies from Louisiana State University.

Barbara Cook Overton's new examination of communication in U.S. Emergency Departments, Unintended Consequences of Electronic Medical Records: An Emergency Room Ethnography is a superb description and analysis of the real world difficulties the requirement for EMRs created for Emergency Department (ED) teams. This new book uses participant observation, thick description, as well as interviews of ED providers, to illustrate the problems adoption of EMRs have presented to staffs, patients, and hospitals.

• Introduction: “Inventions of the Devil”Chapter 1: “Computers Destroy Personal Communication”Chapter 2: “If EMRs are Not Ready for Prime Time, Why are We Using Them?”Chapter 3: Theoretical FrameworksChapter 4: Forced Learning Amid Organizational Change: Ways Dissonance and Reactance Hinder EMR TrainingChapter 5: An Appropriation Analysis of Speech Acts and Relating Moves: Ways a “Frustrating” EMR Altered Providers’ Everyday HabitsChapter 6: An Appropriation Analysis of Constraining and Judging Moves: Ways an EMR’s Incoherent Spirit Impinged Providers’ Agency and Changed WorkflowChapter 7: Stuck Between a Rock and Hard Place: How Structurational Divergence in the Emergency Room was Made Worse by an EMRChapter 8: An EMR’s Unintended and Perverse Consequences: “I Don’t Think This is What They had in Mind.”Chapter 9: Implications and SuggestionsConclusion: Goodbye. Farewell. Amen.

Barbara Cook Overton holds a PhD in communication studies from Louisiana State University.

Barbara Cook Overton's new examination of communication in U.S. Emergency Departments, Unintended Consequences of Electronic Medical Records: An Emergency Room Ethnography is a superb description and analysis of the real world difficulties the requirement for EMRs created for Emergency Department (ED) teams. This new book uses participant observation, thick description, as well as interviews of ED providers, to illustrate the problems adoption of EMRs have presented to staffs, patients, and hospitals.

• Introduction: “Inventions of the Devil”Chapter 1: “Computers Destroy Personal Communication”Chapter 2: “If EMRs are Not Ready for Prime Time, Why are We Using Them?”Chapter 3: Theoretical FrameworksChapter 4: Forced Learning Amid Organizational Change: Ways Dissonance and Reactance Hinder EMR TrainingChapter 5: An Appropriation Analysis of Speech Acts and Relating Moves: Ways a “Frustrating” EMR Altered Providers’ Everyday HabitsChapter 6: An Appropriation Analysis of Constraining and Judging Moves: Ways an EMR’s Incoherent Spirit Impinged Providers’ Agency and Changed WorkflowChapter 7: Stuck Between a Rock and Hard Place: How Structurational Divergence in the Emergency Room was Made Worse by an EMRChapter 8: An EMR’s Unintended and Perverse Consequences: “I Don’t Think This is What They had in Mind.”Chapter 9: Implications and SuggestionsConclusion: Goodbye. Farewell. Amen.

Barbara Cook Overton holds a PhD in communication studies from Louisiana State University.

Barbara Cook Overton's new examination of communication in U.S. Emergency Departments, Unintended Consequences of Electronic Medical Records: An Emergency Room Ethnography is a superb description and analysis of the real world difficulties the requirement for EMRs created for Emergency Department (ED) teams. This new book uses participant observation, thick description, as well as interviews of ED providers, to illustrate the problems adoption of EMRs have presented to staffs, patients, and hospitals.

• Introduction: “Inventions of the Devil”Chapter 1: “Computers Destroy Personal Communication”Chapter 2: “If EMRs are Not Ready for Prime Time, Why are We Using Them?”Chapter 3: Theoretical FrameworksChapter 4: Forced Learning Amid Organizational Change: Ways Dissonance and Reactance Hinder EMR TrainingChapter 5: An Appropriation Analysis of Speech Acts and Relating Moves: Ways a “Frustrating” EMR Altered Providers’ Everyday HabitsChapter 6: An Appropriation Analysis of Constraining and Judging Moves: Ways an EMR’s Incoherent Spirit Impinged Providers’ Agency and Changed WorkflowChapter 7: Stuck Between a Rock and Hard Place: How Structurational Divergence in the Emergency Room was Made Worse by an EMRChapter 8: An EMR’s Unintended and Perverse Consequences: “I Don’t Think This is What They had in Mind.”Chapter 9: Implications and SuggestionsConclusion: Goodbye. Farewell. Amen.