Vincent R. Waldron is a professor of communication studies and Lincoln Professor of Applied Ethics at Arizona State University, where he teaches courses on communication in personal and professional relationships. He earned his Ph.D. in communication from Ohio State University and his M.A. and B.A. in speech communication and psychology from the University of Arizona. Dr. Waldron has authored, coauthored, and coedited numerous volumes on such topics as forgiveness in personal relationships, relationship changes across the lifespan, and communicating in the workplace.Jeffrey W. Kassing is a professor of communication studies at Arizona State University, where he teaches courses in organizational, applied, and sport communication. He earned his Ph.D. from Kent State University with an emphasis in organizational communication and is a founding member of the International Association for Communication and Sport. Dr. Kassing has authored, coauthored, and coedited books, chapters, and articles on such topics as employee dissent, sport media, and communication between fans, athletes, and coaches.

The book does a fine job of incorporating research into a narrative framework that should be accessible for students and individuals in the business community. … The most impressive aspect of the textbook is the use of specific, 'everyday person' narratives to ground the concepts." —Mary Helen Brown, Associate Professor Emerita, Auburn University"The advice provided in the book goes beyond simple advice on what or what not to say, but also advises individuals on how to manage the entire process. The book will be well-received in the classroom setting and by practitioners who encounter difficult interpersonal workplace challenges every day." —Patricia M. Sias, Professor of Communication, The University of Arizona

Vincent R. Waldron is a professor of communication studies and Lincoln Professor of Applied Ethics at Arizona State University, where he teaches courses on communication in personal and professional relationships. He earned his Ph.D. in communication from Ohio State University and his M.A. and B.A. in speech communication and psychology from the University of Arizona. Dr. Waldron has authored, coauthored, and coedited numerous volumes on such topics as forgiveness in personal relationships, relationship changes across the lifespan, and communicating in the workplace.Jeffrey W. Kassing is a professor of communication studies at Arizona State University, where he teaches courses in organizational, applied, and sport communication. He earned his Ph.D. from Kent State University with an emphasis in organizational communication and is a founding member of the International Association for Communication and Sport. Dr. Kassing has authored, coauthored, and coedited books, chapters, and articles on such topics as employee dissent, sport media, and communication between fans, athletes, and coaches.

The book does a fine job of incorporating research into a narrative framework that should be accessible for students and individuals in the business community. … The most impressive aspect of the textbook is the use of specific, 'everyday person' narratives to ground the concepts." —Mary Helen Brown, Associate Professor Emerita, Auburn University"The advice provided in the book goes beyond simple advice on what or what not to say, but also advises individuals on how to manage the entire process. The book will be well-received in the classroom setting and by practitioners who encounter difficult interpersonal workplace challenges every day." —Patricia M. Sias, Professor of Communication, The University of Arizona

Vincent R. Waldron is a professor of communication studies and Lincoln Professor of Applied Ethics at Arizona State University, where he teaches courses on communication in personal and professional relationships. He earned his Ph.D. in communication from Ohio State University and his M.A. and B.A. in speech communication and psychology from the University of Arizona. Dr. Waldron has authored, coauthored, and coedited numerous volumes on such topics as forgiveness in personal relationships, relationship changes across the lifespan, and communicating in the workplace.Jeffrey W. Kassing is a professor of communication studies at Arizona State University, where he teaches courses in organizational, applied, and sport communication. He earned his Ph.D. from Kent State University with an emphasis in organizational communication and is a founding member of the International Association for Communication and Sport. Dr. Kassing has authored, coauthored, and coedited books, chapters, and articles on such topics as employee dissent, sport media, and communication between fans, athletes, and coaches.

The book does a fine job of incorporating research into a narrative framework that should be accessible for students and individuals in the business community. … The most impressive aspect of the textbook is the use of specific, 'everyday person' narratives to ground the concepts." —Mary Helen Brown, Associate Professor Emerita, Auburn University"The advice provided in the book goes beyond simple advice on what or what not to say, but also advises individuals on how to manage the entire process. The book will be well-received in the classroom setting and by practitioners who encounter difficult interpersonal workplace challenges every day." —Patricia M. Sias, Professor of Communication, The University of Arizona