Quality Improvement in Healthcare

Maria is Associate Professor in Organisational Behaviour and Director of the Centre for Interprofessional Education and Learning at the Faculty of Medicine and Health Sciences at the University of Nottingham. Maria is a Chartered Psychologist in research and teaching and a Coaching Psychologist. She is presently a Trainee Person-Centred and Experiential Psychotherapist at the Sherwood Psychotherapy Training Institute. Maria has had an almost 20-year career in the health and social care sector, holding several senior leadership positions and advisory roles in a range of settings. She directs the qualitative research, evaluation and team development consultancy ResPeo. Maria is an affiliate academic at King′s College London, Lincoln, London Southbank and Birmingham Universities, leading and advising on health services research and evaluation. Her interests lie in understanding healthcare organisations, predominantly utilising qualitative ethnographic methods.  She sits on a number of research and evaluation boards nationally and internationally, most recently looking at the impact of AI on the healthcare workforce. Maria co-develops the mental health outcome measure PSYCHLOPS, which has been used by the World Health Organisation and Médecins Sans Frontières. Maria’s PhD from King’s College London, explored quality improvement in primary care ethnographically. A. Niroshan Siriwardena is an academic general practitioner and director of the Community and Health Research Unit at University of Lincoln, United Kingdom. Since embarking on an academic career he has continued providing clinical and academic leadership in primary and prehospital care.

The book is designed for students in health and social care. Patient safety and quality of care are integrated well. This is an essential part of the module being delivered. Theory and practical elements are covered in the text. It is helpful to have definitions of terms used in quality improvement. The policy chapter includes some helpful definitions for students. Useful, including tools such as Fishbone and visualizing the problems. Change management models are included. Evaluation is given some attention including self-evaluation and reflection (Gibbs). The importance of sustainability of change is included. Collaborative working and understanding work cultures are included in the book and essential for the module.It is a useful resource for students and is written so that students can select chapters of interest.

• Introducing Quality ImprovementsIntroductionKey Concepts And DefinitionsWhy Improve Quality?PerspectivesThe Policy ContextPatient SafetyPerspectives In Quality ImprovementApproaches, Models & ToolkitsTroubleshooting And Operationalising Quality ImprovementWorking With OthersEvaluating ImprovementHow to Evaluate Quality Improvement?Self-EvaluationThe Importance Of Sustainability