Consumer Protection: Recalls, Data Security and Congressional Issues

Consumers, manufacturers, and auto dealers use publicly available auto recall information differently. Chapter 1 addresses: how consumers and industry stakeholders use such information and how easy to use do consumers find the auto recall areas of NHTSA.gov, among other objectives. Ticket pricing, resale activity, and fees for events vary. Chapter 2 review issues around online ticket sales including what is known about online ticket sales, consumer protection issues related to such sales, and potential advantages and disadvantages of selected approaches to address these issues. The Telephone Consumer Protection Act of 1991 (TCPA) regulates robocalls. A robocall, also known as “voice broadcasting,” is any telephone call that delivers a prerecorded message using an automatic (computerized) telephone dialing system, more commonly referred to as an automatic dialer or “autodialer.” Chapter 3 addresses robocalls that are both illegal under the TCPA and intended to defraud, not robocalls that are defined only as illegal. Chapter 4 addresses FTC’s role and authorities for overseeing Internet privacy, stakeholders’ views on potential actions to enhance federal oversight of consumers’ Internet privacy, and breaches of personally identifiable information. Chapter 5 provides a brief overview of federal regulation of Wells Fargo and a timeline of key events involving the company since the scandal’s disclosure. It then discusses a few relevant policy issues, including consumer protection and corporate governance, and highlights recent instances of congressional oversight of the bank. Chapter 6 summarizes measures FTC has taken to enforce consumer reporting agencies (CRA) compliance with requirements to protect consumer information, measures CFPB has taken to ensure CRA protection of consumer information, and actions consumers can take after a breach. Chapter 7 examines issues related to federal oversight of CRAs. This chapter discusses measures FTC has taken to enforce CRA compliance with requirements to protect consumer information, measures CFPB has taken to ensure CRA protection of consumer information, and actions consumers can take after a breach. Chapter 8 reviews gender-related price differences for consumer goods and services sold in the United States. Chapter 9 summarizes P.L. 115-174 as enacted and highlights major policy proposals of the legislation.