Wayne T. Disher is a retired public library director for the City of Hemet Public Library. He serves as a lecturer for the San Jose State University School of Information. Mr. Disher served as president of the California Library Association in 2012. He received his master of library and information science degree at San José State University in 1994, and worked at San José Public Library System for 22 years managing library branches and units. Disher is the author of several library science textbooks, has been recognized as a library trainer, and professional development speaker for library staff.

In today’s increasingly complex library workplace, it can be hard to know how to handle thorny situations that regularly come up. The realistic library workplace scenarios included in this book are the perfect tool for students to develop their problem-solving skills. They will especially appreciate hearing how library leaders would handle these situations.

• AcknowledgementsPrefaceA Note to InstructorsPart I. Scenarios based on the management function of PlanningChapter 1: Alice in SWOTerland: A Planning scenario using Problem SolvingChapter 2: Hide the plan: A Planning scenario using SuppositionChapter 3: I hear music: A Planning scenario using SuppositionPart II. Scenarios based on the management function of OrganizingChapter 4: Challenge of book selection: An Organizing scenario using SkillsChapter 5: My time is valuable too: An Organizing scenario using Problem SolvingChapter 6: Thirty-eight percent reduction: An Organizing scenario using SuppositionPart III. Scenarios based on the management function of LeadingChapter 7: The mean girl: A Leading scenario using Problem SolvingChapter 8: Challenging the challenged: A Leading scenario using Difficult Professional TopicsChapter 9: Budget woes: A Leading scenario using Problem Solving Chapter 10: The new guy: A Leading scenario using SuppositionPart IV. Scenarios based on the management function of ControllingChapter 11: The cops: A Controlling scenario using SkillsChapter 12: Story time can be a drag: A Controlling scenario using Difficult Professional TopicsChapter 13: Sticky Situation: A Controlling scenario using Problem SolvingChapter 14: Transitioning to a new job: A Controlling scenario using Difficult Professional TopicsPart V. Scenarios based on the management function of StaffingChapter 15: Experience or skills: A Staffing scenario using Problem SolvingChapter 16: Jack of all trades: A Staffing scenario using Problem SolvingChapter 17: Weeding out the bad news: A Staffing scenario SkillsPart VI. Scenarios based on the management function of CommunicatingChapter 18: A failure to communicate: A Communicating scenario using Difficult Professional TopicsChapter 19: Professor privileges: A Communicating scenario using Difficult Professional TopicsChapter 20: She seems creepy: A Communicating scenario using Difficult Professional TopicsAbout the author

Wayne T. Disher is a retired public library director for the City of Hemet Public Library. He serves as a lecturer for the San Jose State University School of Information. Mr. Disher served as president of the California Library Association in 2012. He received his master of library and information science degree at San José State University in 1994, and worked at San José Public Library System for 22 years managing library branches and units. Disher is the author of several library science textbooks, has been recognized as a library trainer, and professional development speaker for library staff.

In today’s increasingly complex library workplace, it can be hard to know how to handle thorny situations that regularly come up. The realistic library workplace scenarios included in this book are the perfect tool for students to develop their problem-solving skills. They will especially appreciate hearing how library leaders would handle these situations.

• AcknowledgementsPrefaceA Note to InstructorsPart I. Scenarios based on the management function of PlanningChapter 1: Alice in SWOTerland: A Planning scenario using Problem SolvingChapter 2: Hide the plan: A Planning scenario using SuppositionChapter 3: I hear music: A Planning scenario using SuppositionPart II. Scenarios based on the management function of OrganizingChapter 4: Challenge of book selection: An Organizing scenario using SkillsChapter 5: My time is valuable too: An Organizing scenario using Problem SolvingChapter 6: Thirty-eight percent reduction: An Organizing scenario using SuppositionPart III. Scenarios based on the management function of LeadingChapter 7: The mean girl: A Leading scenario using Problem SolvingChapter 8: Challenging the challenged: A Leading scenario using Difficult Professional TopicsChapter 9: Budget woes: A Leading scenario using Problem Solving Chapter 10: The new guy: A Leading scenario using SuppositionPart IV. Scenarios based on the management function of ControllingChapter 11: The cops: A Controlling scenario using SkillsChapter 12: Story time can be a drag: A Controlling scenario using Difficult Professional TopicsChapter 13: Sticky Situation: A Controlling scenario using Problem SolvingChapter 14: Transitioning to a new job: A Controlling scenario using Difficult Professional TopicsPart V. Scenarios based on the management function of StaffingChapter 15: Experience or skills: A Staffing scenario using Problem SolvingChapter 16: Jack of all trades: A Staffing scenario using Problem SolvingChapter 17: Weeding out the bad news: A Staffing scenario SkillsPart VI. Scenarios based on the management function of CommunicatingChapter 18: A failure to communicate: A Communicating scenario using Difficult Professional TopicsChapter 19: Professor privileges: A Communicating scenario using Difficult Professional TopicsChapter 20: She seems creepy: A Communicating scenario using Difficult Professional TopicsAbout the author

Wayne T. Disher is a retired public library director for the City of Hemet Public Library. He serves as a lecturer for the San Jose State University School of Information. Mr. Disher served as president of the California Library Association in 2012. He received his master of library and information science degree at San José State University in 1994, and worked at San José Public Library System for 22 years managing library branches and units. Disher is the author of several library science textbooks, has been recognized as a library trainer, and professional development speaker for library staff.

In today’s increasingly complex library workplace, it can be hard to know how to handle thorny situations that regularly come up. The realistic library workplace scenarios included in this book are the perfect tool for students to develop their problem-solving skills. They will especially appreciate hearing how library leaders would handle these situations.

• AcknowledgementsPrefaceA Note to InstructorsPart I. Scenarios based on the management function of PlanningChapter 1: Alice in SWOTerland: A Planning scenario using Problem SolvingChapter 2: Hide the plan: A Planning scenario using SuppositionChapter 3: I hear music: A Planning scenario using SuppositionPart II. Scenarios based on the management function of OrganizingChapter 4: Challenge of book selection: An Organizing scenario using SkillsChapter 5: My time is valuable too: An Organizing scenario using Problem SolvingChapter 6: Thirty-eight percent reduction: An Organizing scenario using SuppositionPart III. Scenarios based on the management function of LeadingChapter 7: The mean girl: A Leading scenario using Problem SolvingChapter 8: Challenging the challenged: A Leading scenario using Difficult Professional TopicsChapter 9: Budget woes: A Leading scenario using Problem Solving Chapter 10: The new guy: A Leading scenario using SuppositionPart IV. Scenarios based on the management function of ControllingChapter 11: The cops: A Controlling scenario using SkillsChapter 12: Story time can be a drag: A Controlling scenario using Difficult Professional TopicsChapter 13: Sticky Situation: A Controlling scenario using Problem SolvingChapter 14: Transitioning to a new job: A Controlling scenario using Difficult Professional TopicsPart V. Scenarios based on the management function of StaffingChapter 15: Experience or skills: A Staffing scenario using Problem SolvingChapter 16: Jack of all trades: A Staffing scenario using Problem SolvingChapter 17: Weeding out the bad news: A Staffing scenario SkillsPart VI. Scenarios based on the management function of CommunicatingChapter 18: A failure to communicate: A Communicating scenario using Difficult Professional TopicsChapter 19: Professor privileges: A Communicating scenario using Difficult Professional TopicsChapter 20: She seems creepy: A Communicating scenario using Difficult Professional TopicsAbout the author