Peter F. Drucker is known as the "father of modern management," and is a bestselling author of thirty-two books including the bestseller The Effective Executive. He is world-renowned thinker on leadership and management and his work has been featured in every major business periodical. A consultant to senior executives for more than fifty years Drucker passed away in 2005. Since Drucker's death, interest in him, his concepts and his books has only grown. His ideas continue to be as relevant today as they were when he first voiced them. First established as the Peter F. Drucker Foundation, the Leader to Leader Institute's mission is to strengthen the leadership of the social sector. In collaboration with its partners in the private and public sectors, the Institute furthers its mission by providing leaders with the essential leadership wisdom from all sectors and the resources needed to lead for innovation and to build vibrant organizations.

• Foreword be Frances Hesselbein vii About Peter F. Drucker viiiAbout Peter F. Drucker Foundation for Nonprofit Management xiAcknowledgements xiiThe Five Drucker Question 1Why Self- Assessment? By Peter F. Drucker 2How to Use This Workbook 5Question 1: What is our Business (Mission)? 11Question 2: Who is our Customer? 21Question 3: What Does the Customer Consider Value? 30Question 4: What Have Been Our Results? 39Question 5: What is Our Plan? 50

Peter F. Drucker is known as the "father of modern management," and is a bestselling author of thirty-two books including the bestseller The Effective Executive. He is world-renowned thinker on leadership and management and his work has been featured in every major business periodical. A consultant to senior executives for more than fifty years Drucker passed away in 2005. Since Drucker's death, interest in him, his concepts and his books has only grown. His ideas continue to be as relevant today as they were when he first voiced them. First established as the Peter F. Drucker Foundation, the Leader to Leader Institute's mission is to strengthen the leadership of the social sector. In collaboration with its partners in the private and public sectors, the Institute furthers its mission by providing leaders with the essential leadership wisdom from all sectors and the resources needed to lead for innovation and to build vibrant organizations.

• Foreword be Frances Hesselbein vii About Peter F. Drucker viiiAbout Peter F. Drucker Foundation for Nonprofit Management xiAcknowledgements xiiThe Five Drucker Question 1Why Self- Assessment? By Peter F. Drucker 2How to Use This Workbook 5Question 1: What is our Business (Mission)? 11Question 2: Who is our Customer? 21Question 3: What Does the Customer Consider Value? 30Question 4: What Have Been Our Results? 39Question 5: What is Our Plan? 50

Peter F. Drucker is known as the "father of modern management," and is a bestselling author of thirty-two books including the bestseller The Effective Executive. He is world-renowned thinker on leadership and management and his work has been featured in every major business periodical. A consultant to senior executives for more than fifty years Drucker passed away in 2005. Since Drucker's death, interest in him, his concepts and his books has only grown. His ideas continue to be as relevant today as they were when he first voiced them. First established as the Peter F. Drucker Foundation, the Leader to Leader Institute's mission is to strengthen the leadership of the social sector. In collaboration with its partners in the private and public sectors, the Institute furthers its mission by providing leaders with the essential leadership wisdom from all sectors and the resources needed to lead for innovation and to build vibrant organizations.

• Foreword be Frances Hesselbein vii About Peter F. Drucker viiiAbout Peter F. Drucker Foundation for Nonprofit Management xiAcknowledgements xiiThe Five Drucker Question 1Why Self- Assessment? By Peter F. Drucker 2How to Use This Workbook 5Question 1: What is our Business (Mission)? 11Question 2: Who is our Customer? 21Question 3: What Does the Customer Consider Value? 30Question 4: What Have Been Our Results? 39Question 5: What is Our Plan? 50