ROBERT O. BRINKERHOFF is professor of educational leadership, Western Michigan University, and an internationally recognized human resource development consultant to numerous organizations worldwide including the U.S. Postal Service, Apple Computer, and The World Bank. He is author of Achieving Results From Training (Jossey-Bass, 1987). STEPHEN J. GILL is an indepAndent consultant on training needs analysis and evaluation. His clients include Ford Motor Company, General Motors, Steelcase, and Columbia Healthcare.

"A very useful and helpful book. Particularly valuable in highlighting how training can and should be related to organizational and business goals." (Leonard Nadler, professor emeritus, The George Washington University) "The essential message of this bookthat training has value only when it impacts performanceis key to U.S. businesses competing in the new economic world order." (Dr. Geary Rummler, The Rummler-Brache Group)

• Beyond the Classroom: A Systems Approach to Organizational Learning. Facilitating the Learning Process: New Roles for Trainers. Barriers to Learning: Training Myths That Get in the Way. Impact Mapping: Creating a Shared Vision Among Stakeholders. Getting to the Heart of the Business: Principles for Highly Effective Training. Linking Training to Business Goals. Maintaining Customer Focus. Using Systems Thinking to Integrate Work and Learning. Using Measurement and Feedback for Continuous Improvement. Making the Paradigm Shift.