"Shingo is an unquestioned genius+the Thomas Edison of Japan.... He has an approach to problems and solutions that is usually quite simple and always brilliant."Review

• Foreword, Table of Contents, Introduction, 1: A Scientific Thinking Mechanism for Improvement, 2: Preliminary Stage: Basic Ways of Thinking, 3: Stage One: Problem Identification, 4: Stage Two: Basic Approaches to Improvement, 5: Basic Approaches to Improvement, 6: Basic Approaches to Improvement, 7: Stage Three: Making Plans fur Improvement, 8: Stage Four: Translating Improvement Plans into Reality, 9: Understanding and Conviction, 10: The Force of Habit, Afterword, Publications, Index