ELIEZER GEISLER is Professor of Organizational Behavior at the Stuart School of Business at the Illinois Insitute of Technology. A past chair of the College of Innovation Management and Entrepreneurship of INFORMS, Dr. Geisler is associate editor of the IEEE Transactions on Engineering Management and was the editor of the Special Issues Series on managing technology in health care for the International Journal of Technology Management. He is founder and editor of the forthcoming Journal of Management of Medical Technology. Dr. Geisler is author of two previous books and more than 60 articles in academic journals.

• Preface Introduction Radical Organizational Change The New World of Business The Crisis in Management Business Process Reengineering: What Went Wrong and Why Information Technology: Rationalizing the Imperatives The Aftermath of Reengineering Cleaning-Up: The Process of Restoring Balance Announcing Restoration of Stability Empowering a Champion Assessing the Damage Co-opting Middle Managers Establishing Resources Introducing Localized Changes Refreezing and Reinventing Where We Stand What the Future Holds Epilogue Index

ELIEZER GEISLER is Professor of Organizational Behavior at the Stuart School of Business at the Illinois Insitute of Technology. A past chair of the College of Innovation Management and Entrepreneurship of INFORMS, Dr. Geisler is associate editor of the IEEE Transactions on Engineering Management and was the editor of the Special Issues Series on managing technology in health care for the International Journal of Technology Management. He is founder and editor of the forthcoming Journal of Management of Medical Technology. Dr. Geisler is author of two previous books and more than 60 articles in academic journals.

• Preface Introduction Radical Organizational Change The New World of Business The Crisis in Management Business Process Reengineering: What Went Wrong and Why Information Technology: Rationalizing the Imperatives The Aftermath of Reengineering Cleaning-Up: The Process of Restoring Balance Announcing Restoration of Stability Empowering a Champion Assessing the Damage Co-opting Middle Managers Establishing Resources Introducing Localized Changes Refreezing and Reinventing Where We Stand What the Future Holds Epilogue Index

ELIEZER GEISLER is Professor of Organizational Behavior at the Stuart School of Business at the Illinois Insitute of Technology. A past chair of the College of Innovation Management and Entrepreneurship of INFORMS, Dr. Geisler is associate editor of the IEEE Transactions on Engineering Management and was the editor of the Special Issues Series on managing technology in health care for the International Journal of Technology Management. He is founder and editor of the forthcoming Journal of Management of Medical Technology. Dr. Geisler is author of two previous books and more than 60 articles in academic journals.

• Preface Introduction Radical Organizational Change The New World of Business The Crisis in Management Business Process Reengineering: What Went Wrong and Why Information Technology: Rationalizing the Imperatives The Aftermath of Reengineering Cleaning-Up: The Process of Restoring Balance Announcing Restoration of Stability Empowering a Champion Assessing the Damage Co-opting Middle Managers Establishing Resources Introducing Localized Changes Refreezing and Reinventing Where We Stand What the Future Holds Epilogue Index