"...certain common mistakes tend to creep in- most of which will sound familiar to supply chain managers...Poirier succeeds in coming up with some new wrinkles to the time-honored advice for these problems."- Supply Chain Management Review November/December 2002

• Preface. Introduction. Lack of Leadership Vision. Using the Wrong Metrics. Aversion to External Advice. Focusing only on the Bottom Line. Poor Customer Relationship Management. Not Focusing on the Consumer. Lack of Collaboration Across the Extended Enterprise. Weak Global Concepts. Absence of Proper Sourcing Techniques. Misunderstanding of the Value of the Internet. Putting Software Ahead of Process Improvement. Aligning with the Wrong Trading Exchange. Making a Poor Transformational Change. Not Dealing Properly with the Existing Culture. Not Trusting the People you Need to Trust. Conclusions - The Path Forward.

"...certain common mistakes tend to creep in- most of which will sound familiar to supply chain managers...Poirier succeeds in coming up with some new wrinkles to the time-honored advice for these problems."- Supply Chain Management Review November/December 2002

• Preface. Introduction. Lack of Leadership Vision. Using the Wrong Metrics. Aversion to External Advice. Focusing only on the Bottom Line. Poor Customer Relationship Management. Not Focusing on the Consumer. Lack of Collaboration Across the Extended Enterprise. Weak Global Concepts. Absence of Proper Sourcing Techniques. Misunderstanding of the Value of the Internet. Putting Software Ahead of Process Improvement. Aligning with the Wrong Trading Exchange. Making a Poor Transformational Change. Not Dealing Properly with the Existing Culture. Not Trusting the People you Need to Trust. Conclusions - The Path Forward.

"...certain common mistakes tend to creep in- most of which will sound familiar to supply chain managers...Poirier succeeds in coming up with some new wrinkles to the time-honored advice for these problems."- Supply Chain Management Review November/December 2002

• Preface. Introduction. Lack of Leadership Vision. Using the Wrong Metrics. Aversion to External Advice. Focusing only on the Bottom Line. Poor Customer Relationship Management. Not Focusing on the Consumer. Lack of Collaboration Across the Extended Enterprise. Weak Global Concepts. Absence of Proper Sourcing Techniques. Misunderstanding of the Value of the Internet. Putting Software Ahead of Process Improvement. Aligning with the Wrong Trading Exchange. Making a Poor Transformational Change. Not Dealing Properly with the Existing Culture. Not Trusting the People you Need to Trust. Conclusions - The Path Forward.