Häftad, Engelska, 2007
Call Center Handbook
Av Keith Dawson
713 kr
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Beskrivning
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Produktinformation
- Utgivningsdatum: 2007-03-30
- Mått: 152 x 229 x undefined mm
- Vikt: 530 g
- Format: Häftad
- Språk: Engelska
- Antal sidor: 282
- Förlag: Taylor & Francis Ltd
- ISBN: 9781578200191
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Mer om författaren
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
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