If you have been frustrated by very technical statisticalprocess control (SPC) training materials, then this is thebook for you. This book focuses on how SPC works andwhy managers should consider using it in their operations.It provides you with a conceptual understanding ofSPC so that appropriate decisions can be made about thebenefits of incorporating SPC into the process managementand quality improvement processes.Today, there is little need to make the necessary calculationsby hand, so the author utilizes Minitab and NWAQuality Analyst—two of the most popular statistical analysissoftware packages on the market. Links are providedto the home pages of these software packages where trialversions may be downloaded for evaluation and trial use.The book also addresses the question of why SPCshould be considered for use, the process of implementingSPC, how to incorporate SPC into problem identification,problem solving, and the management and improvementof processes, products, and services.
