Noah Fleming is the author of The Customer Loyalty Loop. His firm, Fleming Consulting & Company, has helped companies ranging from several million to over $5 billion in annual revenues exploit new opportunities and correct costly oversights. For the past 15 years, Shawn Veltman has worked alongside Noah Fleming to develop unique intellectual property, tools and applications successfully implemented in hundreds of companies.

"Dealing with Difficult Customers is a skill that the best companies in the world have. This exceptional book will show you how to develop it in yourself and your organization."--Marshall Goldsmith, #1 New York Times best-selling author of Triggers and What Got You Here Won't Get You There

Noah Fleming is the author of The Customer Loyalty Loop. His firm, Fleming Consulting & Company, has helped companies ranging from several million to over $5 billion in annual revenues exploit new opportunities and correct costly oversights. For the past 15 years, Shawn Veltman has worked alongside Noah Fleming to develop unique intellectual property, tools and applications successfully implemented in hundreds of companies.

"Dealing with Difficult Customers is a skill that the best companies in the world have. This exceptional book will show you how to develop it in yourself and your organization."--Marshall Goldsmith, #1 New York Times best-selling author of Triggers and What Got You Here Won't Get You There