Effective communication is often the first thing to be abandoned in times of crisis, panic, and stress. What if it didn’t have to be that way? As an FBI-trained hostage negotiator and public information officer for 20 years, Scott Harvey built a career on his ability to communicate his way through any crisis. In Silence Kills, he demonstrates how simple (but not easy) it is to communicate through the daily crises that happen in any organization.Silence Kills takes motivated individuals back to the basics of communication that will work in ANY situation. Harvey’s professional experience shapes his techniques as he outlines how to develop a communication style that works in any situation—especially times of stress. Silence Kills is an essential training guide, providing readers the tools to understand: The hidden consequences of silenceHow stress & fear impact a messageThe secret superpower of great communicatorsThree strategies for building trust & rapportThe right tactics for delivering a messageHow to be prepared for any situationMaster the skills and strategies to speak up, share a message, and confidently lead with Silence Kills.
