Packianathan Chelladurai, PhD, is a distinguished professor in the School of Hospitality, Sport, and Tourism Management at Troy University in Troy, Alabama. Widely recognized as a leader in the field of sport management, Dr. Chelladurai has taught human resource management in sport and recreation for the past 40 years in both Canada and the United States. He is the author of six books, including Sport Management: Macro Perspectives, which was the first book to apply organizational theory to sport management. He has also written more than 115 journal articles and 39 book chapters. His writings on leadership and decision making are particularly well known; perhaps best known are his Multidimensional Model of Leadership and the Leadership Scale for Sports (LSS), which has been translated into more than 15 languages. In 1991, he served as editor of the Journal of Sport Management. He is a founding member of the North American Society for Sport Management (NASSM) and the European Association for Sport Management (EASM). He is a long-standing member of the prestigious National Academy of Kinesiology.Dr. Chelladurai received an MASc and a PhD in management science from the University of Waterloo. In 1990, the American Academy of Kinesiology and Physical Education elected him as a corresponding fellow of the academy. In 1991, he was the first recipient of NASSM’s most prestigious honor, the Earle F. Zeigler Award. In 2005, the EASM bestowed on him its first-ever Award of Merit for Distinguished Services to Sport Management Education. In 2015, the EASM named its most prestigious award after Dr. Chelladurai; it is known as the EASM Chelladurai Award, and he was the recipient of that award in that year.Amy Chan Hyung Kim, PhD, is an associate professor in the department of sport management at Florida State University. Dr. Kim has taught various courses for undergraduate, masters, and PhD students, including Human Resource Management, Facility and Event Management, Introduction to Sport Management, Strategic Management, and Research Methods in Sport Management. Her research focuses on promoting sport for mental health from a social epidemiological perspective for underrepresented populations such as older adults. She has been invited to conduct social, psychological, and economic impact assessments for several organizations and local government sectors. Her work has been published both in top-tier sport management journals and in highly impactful journals outside of the field. She also is the coauthor of the book Research Methods in Sport Management. Dr. Kim earned her PhD and master’s degree from The Ohio State University and her bachelor’s degree from Yonsei University in South Korea.

Select Guide Rating

• Part I. Human Resources in Sport and RecreationChapter 1. Significance of Human ResourcesService OperationsSport and Recreation ServicesPaid and Volunteer WorkersClients as Human ResourcesA Model of Human Resource ManagementChapter PursuitsChapter 2. Volunteers and VolunteerismThe Need for VolunteerismVoluntary OrganizationsPeople Who VolunteerWhy People VolunteerAltruism and VolunteerismRole of the Sport or Recreation ManagerChapter PursuitsChapter 3. Professionals and ProfessionalismOriginal Definition of a ProfessionProcess of ProfessionalizationSemiprofessions, Mimic Professions, and DeprofessionalizationProfessional Status of Sport ManagementProfessionalism and VolunteerismRole of the Sport or Recreation ManagerChapter PursuitsChapter 4. Clients as Human ResourcesCustomer as Input, Throughput, and OutputCustomer Participation in Sport and Recreation ServicesClient Motives for ParticipationRole of the Sport or Recreation ManagerChapter PursuitsPart II. Individual Differences in Human ResourcesChapter 5. AbilitiesIssues in the Study of AbilityCognitive AbilitiesEmotional IntelligenceRole of the Sport or Recreation ManagerChapter PursuitsChapter 6. PersonalityDeterminants of PersonalityType TheoriesTrait TheoriesPersonality and Organizational BehaviorRole of the Sport or Recreation ManagerChapter PursuitsChapter 7. ValuesValues, Beliefs, Attitudes, and NormsSources of ValuesTerminal and Instrumental ValuesHierarchy of ValuesValue TypesFunctions of ValuesValues in OrganizationsNational Values and SportRole of the Sport or Recreation ManagerChapter PursuitsChapter 8. MotivationA Model of MotivationOther Theories of MotivationMotivation as Personal InvestmentRole of the Sport or Recreation ManagerChapter PursuitsPart III. Human Resource PracticesChapter 9. Organizational JusticeDistributive JusticeProcedural JusticeInteractional JusticeRole of the Sport or Recreation ManagerChapter PursuitsChapter 10. Job DesignJob Design StrategiesTask AttributesMotivational Properties of TasksImplementing Task AttributesTask Attributes and Individual DifferencesOther Approaches to Job DesignTask Dependence, Coordination, and VariabilityRole of the Sport or Recreation ManagerChapter PursuitsChapter 11. Staffing and Career ConsiderationsPurposes of StaffingFocus of StaffingMatching People and JobsPsychological ContractCareer ConsiderationsMentoringRole of the Sport or Recreation ManagerChapter PursuitsChapter 12. LeadershipLeader BehaviorMultidimensional Model of LeadershipTransformational, Transactional, Servant, and Authentic LeadershipLeadership and Decision MakingRole of the Sport or Recreation ManagerChapter PursuitsChapter 13. Performance AppraisalPurposes of Performance AppraisalWhat Should Be EvaluatedWhen to Conduct Performance AppraisalWho Should Do the AppraisalErrors in RatingRole of the Sport or Recreation ManagerChapter PursuitsChapter 14. Reward SystemsPurposes of Reward SystemsTypes of RewardsBases of RewardsReward Systems and Member PreferencesRole of the Sport or Recreation ManagerChapter PursuitsChapter 15. Internal MarketingForms of MarketingProcess Versus People Orientation in Internal MarketingMarketing Principles in Internal OperationsFunctions of Internal MarketingIssues in Internal MarketingRole of the Sport or Recreation ManagerChapter PursuitsPart IV. Attitudinal OutcomesChapter 16. SatisfactionTheories of Job SatisfactionSatisfaction With Volunteer WorkParticipant SatisfactionMeasurement of SatisfactionRole of the Sport or Recreation ManagerChapter PursuitsChapter 17. CommitmentMultidimensionality of Organizational CommitmentOccupational CommitmentDevelopment and Effects of Organizational CommitmentCorrelates of Organizational CommitmentRole of the Sport or Recreation ManagerChapter PursuitsConclusion. The Future of Human Resource Management in Sport and Recreation-Guiding Themes

Packianathan Chelladurai, PhD, is a distinguished professor in the School of Hospitality, Sport, and Tourism Management at Troy University in Troy, Alabama. Widely recognized as a leader in the field of sport management, Dr. Chelladurai has taught human resource management in sport and recreation for the past 40 years in both Canada and the United States. He is the author of six books, including Sport Management: Macro Perspectives, which was the first book to apply organizational theory to sport management. He has also written more than 115 journal articles and 39 book chapters. His writings on leadership and decision making are particularly well known; perhaps best known are his Multidimensional Model of Leadership and the Leadership Scale for Sports (LSS), which has been translated into more than 15 languages. In 1991, he served as editor of the Journal of Sport Management. He is a founding member of the North American Society for Sport Management (NASSM) and the European Association for Sport Management (EASM). He is a long-standing member of the prestigious National Academy of Kinesiology.Dr. Chelladurai received an MASc and a PhD in management science from the University of Waterloo. In 1990, the American Academy of Kinesiology and Physical Education elected him as a corresponding fellow of the academy. In 1991, he was the first recipient of NASSM’s most prestigious honor, the Earle F. Zeigler Award. In 2005, the EASM bestowed on him its first-ever Award of Merit for Distinguished Services to Sport Management Education. In 2015, the EASM named its most prestigious award after Dr. Chelladurai; it is known as the EASM Chelladurai Award, and he was the recipient of that award in that year.Amy Chan Hyung Kim, PhD, is an associate professor in the department of sport management at Florida State University. Dr. Kim has taught various courses for undergraduate, masters, and PhD students, including Human Resource Management, Facility and Event Management, Introduction to Sport Management, Strategic Management, and Research Methods in Sport Management. Her research focuses on promoting sport for mental health from a social epidemiological perspective for underrepresented populations such as older adults. She has been invited to conduct social, psychological, and economic impact assessments for several organizations and local government sectors. Her work has been published both in top-tier sport management journals and in highly impactful journals outside of the field. She also is the coauthor of the book Research Methods in Sport Management. Dr. Kim earned her PhD and master’s degree from The Ohio State University and her bachelor’s degree from Yonsei University in South Korea.

Select Guide Rating

• Part I. Human Resources in Sport and RecreationChapter 1. Significance of Human ResourcesService OperationsSport and Recreation ServicesPaid and Volunteer WorkersClients as Human ResourcesA Model of Human Resource ManagementChapter PursuitsChapter 2. Volunteers and VolunteerismThe Need for VolunteerismVoluntary OrganizationsPeople Who VolunteerWhy People VolunteerAltruism and VolunteerismRole of the Sport or Recreation ManagerChapter PursuitsChapter 3. Professionals and ProfessionalismOriginal Definition of a ProfessionProcess of ProfessionalizationSemiprofessions, Mimic Professions, and DeprofessionalizationProfessional Status of Sport ManagementProfessionalism and VolunteerismRole of the Sport or Recreation ManagerChapter PursuitsChapter 4. Clients as Human ResourcesCustomer as Input, Throughput, and OutputCustomer Participation in Sport and Recreation ServicesClient Motives for ParticipationRole of the Sport or Recreation ManagerChapter PursuitsPart II. Individual Differences in Human ResourcesChapter 5. AbilitiesIssues in the Study of AbilityCognitive AbilitiesEmotional IntelligenceRole of the Sport or Recreation ManagerChapter PursuitsChapter 6. PersonalityDeterminants of PersonalityType TheoriesTrait TheoriesPersonality and Organizational BehaviorRole of the Sport or Recreation ManagerChapter PursuitsChapter 7. ValuesValues, Beliefs, Attitudes, and NormsSources of ValuesTerminal and Instrumental ValuesHierarchy of ValuesValue TypesFunctions of ValuesValues in OrganizationsNational Values and SportRole of the Sport or Recreation ManagerChapter PursuitsChapter 8. MotivationA Model of MotivationOther Theories of MotivationMotivation as Personal InvestmentRole of the Sport or Recreation ManagerChapter PursuitsPart III. Human Resource PracticesChapter 9. Organizational JusticeDistributive JusticeProcedural JusticeInteractional JusticeRole of the Sport or Recreation ManagerChapter PursuitsChapter 10. Job DesignJob Design StrategiesTask AttributesMotivational Properties of TasksImplementing Task AttributesTask Attributes and Individual DifferencesOther Approaches to Job DesignTask Dependence, Coordination, and VariabilityRole of the Sport or Recreation ManagerChapter PursuitsChapter 11. Staffing and Career ConsiderationsPurposes of StaffingFocus of StaffingMatching People and JobsPsychological ContractCareer ConsiderationsMentoringRole of the Sport or Recreation ManagerChapter PursuitsChapter 12. LeadershipLeader BehaviorMultidimensional Model of LeadershipTransformational, Transactional, Servant, and Authentic LeadershipLeadership and Decision MakingRole of the Sport or Recreation ManagerChapter PursuitsChapter 13. Performance AppraisalPurposes of Performance AppraisalWhat Should Be EvaluatedWhen to Conduct Performance AppraisalWho Should Do the AppraisalErrors in RatingRole of the Sport or Recreation ManagerChapter PursuitsChapter 14. Reward SystemsPurposes of Reward SystemsTypes of RewardsBases of RewardsReward Systems and Member PreferencesRole of the Sport or Recreation ManagerChapter PursuitsChapter 15. Internal MarketingForms of MarketingProcess Versus People Orientation in Internal MarketingMarketing Principles in Internal OperationsFunctions of Internal MarketingIssues in Internal MarketingRole of the Sport or Recreation ManagerChapter PursuitsPart IV. Attitudinal OutcomesChapter 16. SatisfactionTheories of Job SatisfactionSatisfaction With Volunteer WorkParticipant SatisfactionMeasurement of SatisfactionRole of the Sport or Recreation ManagerChapter PursuitsChapter 17. CommitmentMultidimensionality of Organizational CommitmentOccupational CommitmentDevelopment and Effects of Organizational CommitmentCorrelates of Organizational CommitmentRole of the Sport or Recreation ManagerChapter PursuitsConclusion. The Future of Human Resource Management in Sport and Recreation-Guiding Themes

Packianathan Chelladurai, PhD, is a distinguished professor in the School of Hospitality, Sport, and Tourism Management at Troy University in Troy, Alabama. Widely recognized as a leader in the field of sport management, Dr. Chelladurai has taught human resource management in sport and recreation for the past 40 years in both Canada and the United States. He is the author of six books, including Sport Management: Macro Perspectives, which was the first book to apply organizational theory to sport management. He has also written more than 115 journal articles and 39 book chapters. His writings on leadership and decision making are particularly well known; perhaps best known are his Multidimensional Model of Leadership and the Leadership Scale for Sports (LSS), which has been translated into more than 15 languages. In 1991, he served as editor of the Journal of Sport Management. He is a founding member of the North American Society for Sport Management (NASSM) and the European Association for Sport Management (EASM). He is a long-standing member of the prestigious National Academy of Kinesiology.Dr. Chelladurai received an MASc and a PhD in management science from the University of Waterloo. In 1990, the American Academy of Kinesiology and Physical Education elected him as a corresponding fellow of the academy. In 1991, he was the first recipient of NASSM’s most prestigious honor, the Earle F. Zeigler Award. In 2005, the EASM bestowed on him its first-ever Award of Merit for Distinguished Services to Sport Management Education. In 2015, the EASM named its most prestigious award after Dr. Chelladurai; it is known as the EASM Chelladurai Award, and he was the recipient of that award in that year.Amy Chan Hyung Kim, PhD, is an associate professor in the department of sport management at Florida State University. Dr. Kim has taught various courses for undergraduate, masters, and PhD students, including Human Resource Management, Facility and Event Management, Introduction to Sport Management, Strategic Management, and Research Methods in Sport Management. Her research focuses on promoting sport for mental health from a social epidemiological perspective for underrepresented populations such as older adults. She has been invited to conduct social, psychological, and economic impact assessments for several organizations and local government sectors. Her work has been published both in top-tier sport management journals and in highly impactful journals outside of the field. She also is the coauthor of the book Research Methods in Sport Management. Dr. Kim earned her PhD and master’s degree from The Ohio State University and her bachelor’s degree from Yonsei University in South Korea.

Select Guide Rating

• Part I. Human Resources in Sport and RecreationChapter 1. Significance of Human ResourcesService OperationsSport and Recreation ServicesPaid and Volunteer WorkersClients as Human ResourcesA Model of Human Resource ManagementChapter PursuitsChapter 2. Volunteers and VolunteerismThe Need for VolunteerismVoluntary OrganizationsPeople Who VolunteerWhy People VolunteerAltruism and VolunteerismRole of the Sport or Recreation ManagerChapter PursuitsChapter 3. Professionals and ProfessionalismOriginal Definition of a ProfessionProcess of ProfessionalizationSemiprofessions, Mimic Professions, and DeprofessionalizationProfessional Status of Sport ManagementProfessionalism and VolunteerismRole of the Sport or Recreation ManagerChapter PursuitsChapter 4. Clients as Human ResourcesCustomer as Input, Throughput, and OutputCustomer Participation in Sport and Recreation ServicesClient Motives for ParticipationRole of the Sport or Recreation ManagerChapter PursuitsPart II. Individual Differences in Human ResourcesChapter 5. AbilitiesIssues in the Study of AbilityCognitive AbilitiesEmotional IntelligenceRole of the Sport or Recreation ManagerChapter PursuitsChapter 6. PersonalityDeterminants of PersonalityType TheoriesTrait TheoriesPersonality and Organizational BehaviorRole of the Sport or Recreation ManagerChapter PursuitsChapter 7. ValuesValues, Beliefs, Attitudes, and NormsSources of ValuesTerminal and Instrumental ValuesHierarchy of ValuesValue TypesFunctions of ValuesValues in OrganizationsNational Values and SportRole of the Sport or Recreation ManagerChapter PursuitsChapter 8. MotivationA Model of MotivationOther Theories of MotivationMotivation as Personal InvestmentRole of the Sport or Recreation ManagerChapter PursuitsPart III. Human Resource PracticesChapter 9. Organizational JusticeDistributive JusticeProcedural JusticeInteractional JusticeRole of the Sport or Recreation ManagerChapter PursuitsChapter 10. Job DesignJob Design StrategiesTask AttributesMotivational Properties of TasksImplementing Task AttributesTask Attributes and Individual DifferencesOther Approaches to Job DesignTask Dependence, Coordination, and VariabilityRole of the Sport or Recreation ManagerChapter PursuitsChapter 11. Staffing and Career ConsiderationsPurposes of StaffingFocus of StaffingMatching People and JobsPsychological ContractCareer ConsiderationsMentoringRole of the Sport or Recreation ManagerChapter PursuitsChapter 12. LeadershipLeader BehaviorMultidimensional Model of LeadershipTransformational, Transactional, Servant, and Authentic LeadershipLeadership and Decision MakingRole of the Sport or Recreation ManagerChapter PursuitsChapter 13. Performance AppraisalPurposes of Performance AppraisalWhat Should Be EvaluatedWhen to Conduct Performance AppraisalWho Should Do the AppraisalErrors in RatingRole of the Sport or Recreation ManagerChapter PursuitsChapter 14. Reward SystemsPurposes of Reward SystemsTypes of RewardsBases of RewardsReward Systems and Member PreferencesRole of the Sport or Recreation ManagerChapter PursuitsChapter 15. Internal MarketingForms of MarketingProcess Versus People Orientation in Internal MarketingMarketing Principles in Internal OperationsFunctions of Internal MarketingIssues in Internal MarketingRole of the Sport or Recreation ManagerChapter PursuitsPart IV. Attitudinal OutcomesChapter 16. SatisfactionTheories of Job SatisfactionSatisfaction With Volunteer WorkParticipant SatisfactionMeasurement of SatisfactionRole of the Sport or Recreation ManagerChapter PursuitsChapter 17. CommitmentMultidimensionality of Organizational CommitmentOccupational CommitmentDevelopment and Effects of Organizational CommitmentCorrelates of Organizational CommitmentRole of the Sport or Recreation ManagerChapter PursuitsConclusion. The Future of Human Resource Management in Sport and Recreation-Guiding Themes