Häftad, Engelska, 2019
Change Manager
Careers in IT service management
Del i serien BCS Guides to IT Roles
300 kr
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Beskrivning
Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.
Produktinformation
- Utgivningsdatum: 2019-07-29
- Mått: 129 x 198 x 14 mm
- Vikt: 268 g
- Format: Häftad
- Språk: Engelska
- Serie: BCS Guides to IT Roles
- Antal sidor: 248
- Förlag: BCS Learning & Development Limited
- ISBN: 9781780174648
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Mer om författaren
Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.
Recensioner i media
'Constructed on practical advice, exploring many of the myths about the IT change manager but delivered with a sense of humour and importantly, a huge dose of realism.'
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