BCS Learning & Development Limited – förlag

The Visual Agile Coach Playbook combines the power of visuals with the agile growth mindset to provide effective ideas and solutions for improved communication, engagement and delivery of value in a fun and motivating package! A picture is worth a thousand words. As complexity and rapid change surround us ever more completely, visuals and their ability to communicate quickly and effectively are an increasingly important business tool. The Visual Agile Coach Playbook is perfect for enthusiasts of progressive working, whether leading change or leading teams. Blending proven models and new ideas with immersive tools and templates. Vibrant, visual and unique, The Visual Agile Coach Playbook willhelp you:• Communicate clearly• Reduce complexity• Problem solve • Teamwork effectively• Think creatively• Deliver valueOpen up The Visual Agile Coach Playbook and start your own Visual Agile Coaching journey, learning how to utilise the power of visuals to supercharge your ways of working.

In today's dynamic business landscape, aligning strategy with execution is critical. But how do you bridge the gap? This practical guide unlocks the power of business architecture, equipping you to design and implement solutions that deliver real-world results.Business architecture is an evolving professional discipline that is increasing in importance to organisations across the globe. Business Architecture delivers much needed clarity about business architecture and the business architect role. It provides practitioners with practical techniques and guidance to help them direct strategically aligned, customer centric and outcome focused change.This book is THE guide for all business architects and those that want to find more about this exciting and dynamic discipline, written by an expert team sharing a wealth of knowledge and practical experience.

Business analysis is a key discipline within business transformation projects. Too often business changes are introduced without such analysis, leading to failed projects, wasted investment and unnecessary business disruption. Effective business analysis enables greater project success, informed investment and beneficial business outcomes.Business Analysis describes the entire landscape for successful business change, explaining the range of services offered by business analysts, the lifecycles and approaches that may be applied, and the techniques that aid analytical thinking, visualisation and modelling. The new edition of this bestseller has been updated extensively to ensure that the guidance offered is highly practical and encompasses the latest developments within the business analysis profession. This is a seminal text for business analysts, helping them to develop their understanding and skills and enabling them to develop their business analysis careers. It is also a key text for anyone working in organisations, whether driving change initiatives or enabling successful change outcomes.This book is:A practical and informative text, enabling business analysis and other business change professionals to develop their key knowledge and skillsA readable and engaging journey through the business change lifecycle, the business analysis services and the toolkit required of a proficient business analystSupports the BCS Business Analysis Certification Portfolio

Adopting an Agile approach can revolutionise business analysis working practices. Agile focuses on iterative development and incremental delivery of software solutions, enabling a clear focus on customer needs and early delivery of new or enhanced software products.This revised edition reflects the latest Agile developments and provides a comprehensive introduction to Agile methods and techniques, explaining how they may be applied within the business analysis and holistic business change contexts.Written by industry experts, this new edition is ideal for any business analysts who work in an Agile environment and wish to understand or extend their understanding of Agile practices. Recommended reading for BCS Professional Certificate in Agile Business Analysis.

This bestselling study guide explains the basic steps of software testing and how to perform effective tests in both traditional and Agile environments. It provides an overview of all key techniques, including dynamic and static, and guidance on exam preparation for the ISTQB Certified Tester Foundation Level exam (current to v4.0)This is the official BCS and UKITB textbook , and includes self-assessment exercises, guidance notes on the syllabus topics, plus examples and exercises reflecting current technology and applications, as well as example questions aligned to the syllabus.This brand new fifth edition is ideal for those with a little experience of software testing who wish to cement their knowledge with industry-recognised techniques and theory and those who wish to undertake the ISTQB CTFL v4.0 certification.The book that covers the new ISTQB Certified Tester Foundation Level version 4.0 Syllabus, that includes both traditional and Agile testing principals.The official BCS and UKITB textbook for the ISTQB Certified Tester Foundation Level version 4.0 certificate, that supports the training provider courses and the ISTQB exam.Updated with syllabus version 4.0 content, standards and example questions.Written by those involved in the syllabus development.

Delivering great service is no longer optional, it’s essential. This practical guide unlocks the power of service design and equips service designers with proven frameworks and techniques that enable the co-creation of customer-centric services. This book features an extensive, illustrative case study to support service design practice.Service Design is THE guide for service designers, business leaders and digital change professionals wanting to find out more about this evolving and dynamic discipline. It bridges the gap between theory and practice, enabling the innovative design of customer-centric services that meet customer needs, from the first interaction to the final outcome.

Finance is as fundamental to the IT world as it is to most other aspects of life. However, many IT professionals lack knowledge of the particular financial principles on which decisions about IT should be based. Assuming no prior knowledge, this new edition covers all relevant aspects of finance and is updated with International Financial Reporting Standards (IFRS) terminology. It is ideal for all IT decision makers who wish to conquer their fear of finance or refresh existing knowledge.

Finance is as fundamental to the IT world as it is to most other aspects of life. However, many IT professionals lack knowledge of the particular financial principles on which decisions about IT should be based. Assuming no prior knowledge, this new edition covers all relevant aspects of finance and is updated with International Financial Reporting Standards (IFRS) terminology. It is ideal for all IT decision makers who wish to conquer their fear of finance or refresh existing knowledge.

Finance is as fundamental to the IT world as it is to most other aspects of life. However, many IT professionals lack knowledge of the particular financial principles on which decisions about IT should be based. Assuming no prior knowledge, this new edition covers all relevant aspects of finance and is updated with International Financial Reporting Standards (IFRS) terminology. It is ideal for all IT decision makers who wish to conquer their fear of finance or refresh existing knowledge.

Engaging with social media such as Facebook and Twitter is now a key part of global business communications. Blogs, social networking and social news sites have become the new tools for effective marketing and sales. This book is an excellent resource for anyone planning a social media strategy or campaign. It includes: sites and blogs for networking; social media brands and reputation; legal issues. This new edition covers the latest thinking, practices and technology such as Google+.

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

This practical guide is written for organisations that are implementing a business continuity management system and certification in line with ISO 22301. The development of a BCMS requires commitment, time, resourcefulness and management support. This book will fully equip those new to business continuity management or to management systems with survival skills for the ups and downs of the journey. Enriched with checklists, worksheets and invaluable top tips.

Directors and government ministers across the world are increasingly being held accountable for failed IT systems, data loss and poor decisions about their organisation’s data. This valuable book is designed to bridge the gap between the governing body and CIOs/ IT managers. It will help the reader create a safe and robust governance framework for their organisation by applying the principles of the ISO Governance of IT Standard 38500 on directing, evaluating and monitoring IT activity.

Every information system brought into service in every type of organisation requires user acceptance testing. It is by far the most common activity carried out by non-IT specialists. This book is designed to be a hands-on manual for non-testing specialists to plan and carry out an effective acceptance test of an information system. It provides a structured and step-by-step approach to effective acceptance testing and identifies ways of making the process as simple and cost-effective as possible.

Every information system brought into service in every type of organisation requires user acceptance testing. It is by far the most common activity carried out by non-IT specialists. This book is designed to be a hands-on manual for non-testing specialists to plan and carry out an effective acceptance test of an information system. It provides a structured and step-by-step approach to effective acceptance testing and identifies ways of making the process as simple and cost-effective as possible.

Every information system brought into service in every type of organisation requires user acceptance testing. It is by far the most common activity carried out by non-IT specialists. This book is designed to be a hands-on manual for non-testing specialists to plan and carry out an effective acceptance test of an information system. It provides a structured and step-by-step approach to effective acceptance testing and identifies ways of making the process as simple and cost-effective as possible.

Anything from an office move to the Olympic Games can be termed a project, and 97 per cent of successful projects are led by an experienced project manager. Presenting over 250 years of professional project management experience in a highly accessible format, this entertaining yet practical book will help project managers get up to speed quickly with good practice, avoid pitfalls and deliver business value. SHORTLISTED FOR THE 2014 CMI MANAGEMENT BOOK OF THE YEAR.

Research shows there is no ''model'' project manager. Every individual approaches project management in a different way, bringing with them a unique set of skills and experiences. Becoming a good project manager is often largely about self-development. This ebook gives a huge range of ideas and tips on issues such as time management, career progression, managing a personal brand, and navigating office politics. This is one section of the book "Shortcuts to Success".

The role of an information security (or assurance) auditor is vital for identifying security gaps in an organisation's information systems. This practical book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in developing a better understanding of what it entails.

Security architects are responsible for maintaining the security of an organisation's computer systems as well as designing, developing and reviewing security architectures that fit business requirements, mitigate risk and conform to security policies. This book gives practical career guidance to those interested in the security architect role. It covers areas such as required skills, responsibilities, dependencies and career progression as well as relevant tools, standards and frameworks.

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.

Systems development is the process of creating and maintaining information systems, including hardware, software, data, procedures and people. It combines technical expertise with business knowledge and management skill. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide. It discusses key elements of systems development and is the only textbook that supports the BCS Certificate in Systems Development.

Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

This practical book presents a proven decision-making process to help IT and business managers select the off-the-shelf software product that best fits the needs of their organisation, whether in the commercial or public sector. Offering a structured approach to managing stakeholders, requirements and candidate IT vendors, this practical 'how-to' guide will help deliver a rigorous, defensible decision within an aggressive timescale.

This practical book presents a proven decision-making process to help IT and business managers select the off-the-shelf software product that best fits the needs of their organisation, whether in the commercial or public sector. Offering a structured approach to managing stakeholders, requirements and candidate IT vendors, this practical ''how-to'' guide will help deliver a rigorous, defensible decision within an aggressive timescale.

This practical book presents a proven decision-making process to help IT and business managers select the off-the-shelf software product that best fits the needs of their organisation, whether in the commercial or public sector. Offering a structured approach to managing stakeholders, requirements and candidate IT vendors, this practical ''how-to'' guide will help deliver a rigorous, defensible decision within an aggressive timescale.

Method and process are important in business analysis, but knowing how to use them is even more so. Business analysts can increase effectiveness most by developing soft skills. You will find that these skills are transferable across project types and industry sectors. This book illustrates the application of NLP to develop competencies - better equipping you to communicate across cultures, reframe problems, manage stakeholder groups, resolve conflicts, motivate teams and become an even better leader.