Elizabeth Harrin - Böcker

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide whatvalue actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can‘t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

As project portfolios grow, so do the challenges of managing them effectively. Managing Multiple Projects by Elizabeth Harrin is the practical guide for project managers tasked with delivering results across multiple projects. Whether you're shifting priorities or overlapping deadlines, this book equips you to stay organized, lead confidently and succeed in complex environments. Now fully updated for its second edition, it blends core project management techniques with strategies for productivity and change management. You'll learn how to: - Manage competing priorities, timelines and stakeholder expectations - Lead hybrid project teams using adaptable delivery methodologies - Apply AI and robotic process automation to streamline workflows - Use checklists, trackers and templates to drive project momentum - Improve performance with downloadable template of framework checklists and status reports With guidance and actionable frameworks, Managing Multiple Projects helps professionals reduce stress, keep control and deliver results at scale. Themes include: project portfolio management, hybrid project delivery, productivity tools, stakeholder alignment, time management, automation

As project portfolios grow, so do the challenges of managing them effectively. Managing Multiple Projects by Elizabeth Harrin is the practical guide for project managers tasked with delivering results across multiple projects. Whether you're shifting priorities or overlapping deadlines, this book equips you to stay organized, lead confidently and succeed in complex environments. Now fully updated for its second edition, it blends core project management techniques with strategies for productivity and change management. You'll learn how to: - Manage competing priorities, timelines and stakeholder expectations - Lead hybrid project teams using adaptable delivery methodologies - Apply AI and robotic process automation to streamline workflows - Use checklists, trackers and templates to drive project momentum - Improve performance with downloadable template of framework checklists and status reports With guidance and actionable frameworks, Managing Multiple Projects helps professionals reduce stress, keep control and deliver results at scale. Themes include: project portfolio management, hybrid project delivery, productivity tools, stakeholder alignment, time management, automation

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ’value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

Anything from an office move to the Olympic Games can be termed a project, and 97 per cent of successful projects are led by an experienced project manager. Presenting over 250 years of professional project management experience in a highly accessible format, this entertaining yet practical book will help project managers get up to speed quickly with good practice, avoid pitfalls and deliver business value. SHORTLISTED FOR THE 2014 CMI MANAGEMENT BOOK OF THE YEAR.