Practical Knowledge and Information Management

Dr Katharine Schopflin is an information professional with more than 20 years’ experience. She has worked in sectors ranging from media to government and in a range of information and knowledge management roles. She teaches regularly on MA LIS courses and publishes regularly in both trade and academic journals. She is the author of two previous Facet Publishing titles, A Handbook for Corporate Information Professionals and A Handbook for Media Librarians.Matt Walsh is Global Knowledge Manager at Pearson. With 16 years’ experience as knowledge and information management professional, Matt has worked in a variety of different organisations including public and private sector to deliver successful KM and IM solutions.

'The style is authoritative and accessible, with the authors’ own expertise evident with the vignettes of real-life examples of the issues raised, both as positive examples and also of things going wrong. The anonymised case studies are highlighted in stand-out text boxes, giving a brief overview of the topic and contextual information to bring it to life.'- Emily Hopkins, Knowledge Management Programme Manager Health Education England, CILIP Health Libraries Group newsletter

• 1 Introduction to knowledge and information management Definition The history of knowledge management The history of information management How knowledge and information management works Further reading 2 Introducing knowledge and information management to organizations Organizational culture and knowledge and information management Who needs knowledge management? Introducing knowledge and information management Making the case for knowledge and information management Further reading 3 Information management and governance Information and data repositories Key points of advice for good information management Governance and policies Recommended approaches Further reading 4 Communities and knowledge-sharing Communication in the workplace Supporting successful communities Recommended approaches Further reading 5 Making knowledge explicit: knowledge bases know-how and wikis Knowledge organizing systems Types of knowledge storage Recommended approaches Further reading 6 Capturing knowledge legacy: passing on staff knowledge Storytelling and ‘show and tell’ Recommended approaches After-action reviews and lessons learned Knowledge capture from departing staff Recommended approaches Further reading Afterword: the future of knowledge and information management References Index Case studies and sidebars Chapter 2: Introducing knowledge and information management to organizations Case study 2.1: Making KIM noticed Case study 2.2: How not to introduce KIM Chapter 3: Information management and governance Case study 3.1: Core organizational data Case study 3.2: The legacy of email Sidebar: Six alternatives to email Sidebar: A word about controls Chapter 4: Communities and knowledge-sharing Case study 4.1: Managing your online communities Case study 4.2: Building a champions network Sidebar: What to consider when managing online communities Chapter 5: Making knowledge explicit: knowledge bases, 75 know-how and wikis Case study 5.1: Using your users’ language Sidebar: Types of taxonomies in knowledge and information management Case study 5.2: Managing legal know-how Chapter 6: Capturing knowledge legacy: passing on staff 91 knowledge Case study 6.1: Learning from failure Case study 6.2: The Capstone approach