Lean Six Sigma in Higher Education

Jiju Antony is Professor of Quality Management in Edinburgh Business School at Heriot-Watt University, Edinburgh, Scotland. He is recognised worldwide as a leader in Lean Six Sigma methodology for achieving and sustaining Operational Excellence.

'Higher Education institutions create true value when knowledge is being developed and transferred. Today’s Higher Education institutions however comprise of many processes that are supportive to these purposes, but in itself do not create true value. This book is an excellent guide for managers and professionals in the Higher Education sector looking for process or product optimization within their institutes. It guides in separating value adding from non-value adding or even wasteful activities, and provides practical aids and tools for process optimization in the Higher Education sector.'

• ContentsChapter 1. An overview of Lean Six Sigma Jiju Antony, Roger Hoel and Ronald SneeChapter 2. Academic Leadership: their culture and characteristics Stephen Anthony and Jiju AntonyChapter 3. Lean Six Sigma in Higher Education: State of the Art Findings and Agenda for Future Research Elizabeth A. Cudney and Sandy L. FurtererChapter 4. Challenges in the deployment of LSS in the Higher Education sector: viewpoints from leading academics and practitioners Jiju AntonyChapter 5. Readiness Factors for the implementation and deployment of Lean Six Sigma (or Operational Excellence) in Higher Education Jiju Antony and Scott ThomsonChapter 6. Basic Lean Six Sigma tools for Higher Education Jiju Antony and Vijaya Sunder M.Chapter 7. Perceived Non-Value Add Activities in the Research Grant Application Process through a Lean Six Sigma Lens Attracta Brennan and Mary DempseyChapter 8. Voice of the Customer (VOC) in Higher Education Scott Thomson and Jiju AntonyChapter 9. A Lean Six Sigma Maturity Model for Higher Education Institutions Stephen Anthony and Jiju AntonyChapter 10. Lean Six Sigma roadmap for implementation in higher education sector Vijaya Sunder M and Jiju AntonyChapter 11. Six Sigma and Big Data Chad Laux, Nimita Atal and John SpringerChapter 12. Case Studies of LSS in Higher Education Tom Murphy, John McNulty, Ronan O'Dubhghaill, Seamus O'Reilly, Helen O'Donovan, Joe Healy, Na Li, Chad Laux, Jiju Antony and Vijaya Sunder M.