Mike Brady (PhD) is a clinical academic specialising in emergency, urgent, unscheduled, digital and remote care. A Consultant Paramedic by background, Mike is currently the Assistant Clinical Director for Remote Clinical Care for the Welsh Ambulance Services University NHS Trust and an Honorary Associate Professor in the Faculty of Medicine, Health and Life Science at Swansea University. He has been a lecturer in Emergency and Unscheduled Care, a researcher (gaining a PhD by research), an academic author and a clinical leader to nursing, medical and allied health professionals within emergency, urgent, unscheduled, digital and remote settings. Mike has specialised in digital and remote care for over ten years, clinically and academically, and he regularly undertakes clinical shifts in out-of-hours general practice. He has overseen and directly co-ordinated various large-scale programmes of change – especially in clinical digital systems – and he publishes and researches regularly.Sam Thompson is a Senior Lecturer in Paramedic Science at City St George’s, University of London, where she leads and teaches across a range of modules in anatomy, physiology, pathophysiology, and clinical decision-making. She has worked extensively in both face-to-face and remote care settings and has a particular interest in how clinicians make safe, balanced decisions when working without direct patient contact. She has a particular academic interest in clinical decision-making in remote consultations and has been teaching in this field for almost a decade, working with a wide range of healthcare professionals. Beyond her university role, Sam works closely with the Royal College of Paramedics and with the Faculty of Forensic & Legal Medicine, contributing to national conversations about standards of care in sensitive and complex areas of practice. Her writing and teaching are characterised by a commitment to making challenging clinical topics accessible and relevant, supporting clinicians to provide safe, thoughtful care.

This comprehensive guide is an invaluable resource for clinicians, offering practical, evidence-based strategies for remote assessment and care. There are plenty of valuable clinical pearls scattered throughout the chapters. Its clear structure, expert insights, and inclusive approach make it essential reading for anyone delivering virtual healthcare.

• Chapter 1: IntroductionDr Mike BradyChapter 2: Remote Consultation and History TakingKhyber Alam, Louisa JamiesonChapter 3: Inclusive and Equitable AssessmentAgatha Nortley-MesheChapter 4: Autistic People and Those with a Learning DisabilityJessica HoweChapter 5: High-Frequency UsersJonathan Hammond WilliamsChapter 6: Prescribing and Medicine Management Alexandra Gibbins, Adam MackridgeChapter 7: Medical Technology Mark AllenChapter 8: Assessing Common Remote Presentations Acute PainRhiannon RoynonSexual HealthcareSam ThompsonSexual AssaultSam ThompsonDental PresentationsEmily Black, Emily CarterPalliative and End-of-life Care PatientsJennifer Scott-Green, Sandra CampbellPublic Health and ProtectionSammer TangOphthalmology PatientsAngharad HobbyDiabetes PatientsJoanna Willey, Sam ThompsonChapter 9: Minor Illnesses and Injuries Georgette Eaton, Edward HarryChapter 10: Paediatric PatientsSam ThompsonChapter 11: Older Adults and Frail PatientsRebecca Payne, Linda DykesChapter 12: Mental Health Presentations Lyndsey Rosson

Mike Brady (PhD) is a clinical academic specialising in emergency, urgent, unscheduled, digital and remote care. A Consultant Paramedic by background, Mike is currently the Assistant Clinical Director for Remote Clinical Care for the Welsh Ambulance Services University NHS Trust and an Honorary Associate Professor in the Faculty of Medicine, Health and Life Science at Swansea University. He has been a lecturer in Emergency and Unscheduled Care, a researcher (gaining a PhD by research), an academic author and a clinical leader to nursing, medical and allied health professionals within emergency, urgent, unscheduled, digital and remote settings. Mike has specialised in digital and remote care for over ten years, clinically and academically, and he regularly undertakes clinical shifts in out-of-hours general practice. He has overseen and directly co-ordinated various large-scale programmes of change – especially in clinical digital systems – and he publishes and researches regularly.Sam Thompson is a Senior Lecturer in Paramedic Science at City St George’s, University of London, where she leads and teaches across a range of modules in anatomy, physiology, pathophysiology, and clinical decision-making. She has worked extensively in both face-to-face and remote care settings and has a particular interest in how clinicians make safe, balanced decisions when working without direct patient contact. She has a particular academic interest in clinical decision-making in remote consultations and has been teaching in this field for almost a decade, working with a wide range of healthcare professionals. Beyond her university role, Sam works closely with the Royal College of Paramedics and with the Faculty of Forensic & Legal Medicine, contributing to national conversations about standards of care in sensitive and complex areas of practice. Her writing and teaching are characterised by a commitment to making challenging clinical topics accessible and relevant, supporting clinicians to provide safe, thoughtful care.

This comprehensive guide is an invaluable resource for clinicians, offering practical, evidence-based strategies for remote assessment and care. There are plenty of valuable clinical pearls scattered throughout the chapters. Its clear structure, expert insights, and inclusive approach make it essential reading for anyone delivering virtual healthcare.

• Chapter 1: IntroductionDr Mike BradyChapter 2: Remote Consultation and History TakingKhyber Alam, Louisa JamiesonChapter 3: Inclusive and Equitable AssessmentAgatha Nortley-MesheChapter 4: Autistic People and Those with a Learning DisabilityJessica HoweChapter 5: High-Frequency UsersJonathan Hammond WilliamsChapter 6: Prescribing and Medicine Management Alexandra Gibbins, Adam MackridgeChapter 7: Medical Technology Mark AllenChapter 8: Assessing Common Remote Presentations Acute PainRhiannon RoynonSexual HealthcareSam ThompsonSexual AssaultSam ThompsonDental PresentationsEmily Black, Emily CarterPalliative and End-of-life Care PatientsJennifer Scott-Green, Sandra CampbellPublic Health and ProtectionSammer TangOphthalmology PatientsAngharad HobbyDiabetes PatientsJoanna Willey, Sam ThompsonChapter 9: Minor Illnesses and Injuries Georgette Eaton, Edward HarryChapter 10: Paediatric PatientsSam ThompsonChapter 11: Older Adults and Frail PatientsRebecca Payne, Linda DykesChapter 12: Mental Health Presentations Lyndsey Rosson

Mike Brady (PhD) is a clinical academic specialising in emergency, urgent, unscheduled, digital and remote care. A Consultant Paramedic by background, Mike is currently the Assistant Clinical Director for Remote Clinical Care for the Welsh Ambulance Services University NHS Trust and an Honorary Associate Professor in the Faculty of Medicine, Health and Life Science at Swansea University. He has been a lecturer in Emergency and Unscheduled Care, a researcher (gaining a PhD by research), an academic author and a clinical leader to nursing, medical and allied health professionals within emergency, urgent, unscheduled, digital and remote settings. Mike has specialised in digital and remote care for over ten years, clinically and academically, and he regularly undertakes clinical shifts in out-of-hours general practice. He has overseen and directly co-ordinated various large-scale programmes of change – especially in clinical digital systems – and he publishes and researches regularly.Sam Thompson is a Senior Lecturer in Paramedic Science at City St George’s, University of London, where she leads and teaches across a range of modules in anatomy, physiology, pathophysiology, and clinical decision-making. She has worked extensively in both face-to-face and remote care settings and has a particular interest in how clinicians make safe, balanced decisions when working without direct patient contact. She has a particular academic interest in clinical decision-making in remote consultations and has been teaching in this field for almost a decade, working with a wide range of healthcare professionals. Beyond her university role, Sam works closely with the Royal College of Paramedics and with the Faculty of Forensic & Legal Medicine, contributing to national conversations about standards of care in sensitive and complex areas of practice. Her writing and teaching are characterised by a commitment to making challenging clinical topics accessible and relevant, supporting clinicians to provide safe, thoughtful care.

This comprehensive guide is an invaluable resource for clinicians, offering practical, evidence-based strategies for remote assessment and care. There are plenty of valuable clinical pearls scattered throughout the chapters. Its clear structure, expert insights, and inclusive approach make it essential reading for anyone delivering virtual healthcare.

• Chapter 1: IntroductionDr Mike BradyChapter 2: Remote Consultation and History TakingKhyber Alam, Louisa JamiesonChapter 3: Inclusive and Equitable AssessmentAgatha Nortley-MesheChapter 4: Autistic People and Those with a Learning DisabilityJessica HoweChapter 5: High-Frequency UsersJonathan Hammond WilliamsChapter 6: Prescribing and Medicine Management Alexandra Gibbins, Adam MackridgeChapter 7: Medical Technology Mark AllenChapter 8: Assessing Common Remote Presentations Acute PainRhiannon RoynonSexual HealthcareSam ThompsonSexual AssaultSam ThompsonDental PresentationsEmily Black, Emily CarterPalliative and End-of-life Care PatientsJennifer Scott-Green, Sandra CampbellPublic Health and ProtectionSammer TangOphthalmology PatientsAngharad HobbyDiabetes PatientsJoanna Willey, Sam ThompsonChapter 9: Minor Illnesses and Injuries Georgette Eaton, Edward HarryChapter 10: Paediatric PatientsSam ThompsonChapter 11: Older Adults and Frail PatientsRebecca Payne, Linda DykesChapter 12: Mental Health Presentations Lyndsey Rosson