Mike Bourne, Professor of Business Performance and Pippa Bourne, Visiting Fellow, Cranfield University, UK

‘Having known Mike and Pippa for many years, between them they have several decades of experience in practising and researching performance measurement. In this book, they provide a no frills, complete and concise introduction to the subject of measuring and managing organisational performance, which would be invaluable to the practitioner. Highly recommended.’

• Contents: Introduction to Performance Management 1. What is performance? 2. Why measure performance? 3. How do you decide what to measure? 4. How do you measure performance? 5. How do you make it work? 6. Managing performance 7. What can go wrong? 8. What are the new developments? Index

Mike Bourne, Professor of Business Performance and Pippa Bourne, Visiting Fellow, Cranfield University, UK

‘Having known Mike and Pippa for many years, between them they have several decades of experience in practising and researching performance measurement. In this book, they provide a no frills, complete and concise introduction to the subject of measuring and managing organisational performance, which would be invaluable to the practitioner. Highly recommended.’

• Contents: Introduction to Performance Management 1. What is performance? 2. Why measure performance? 3. How do you decide what to measure? 4. How do you measure performance? 5. How do you make it work? 6. Managing performance 7. What can go wrong? 8. What are the new developments? Index