Rebekah Schulz is the Director of Community and Culture at a large local government organisation in the state of NSW, Australia.Andrew Sense is an Associate Professor within the Faculty of Business at the University of Wollongong, Australia.Matthew Pepper is a Senior Lecturer within the Faculty of Business at the University of Wollongong, Australia.

• Chapter 1. Introduction; Chapter 2. What is a Quality Perspective Towards Developing Performance Indicators?; Chapter 3. The Key Elements of the PIHOQ Framework; Chapter 4. A Guide to the Development of the PIHOQ; Chapter 5: Benefits, Challenges and the Road Ahead;

Rebekah Schulz is the Director of Community and Culture at a large local government organisation in the state of NSW, Australia.Andrew Sense is an Associate Professor within the Faculty of Business at the University of Wollongong, Australia.Matthew Pepper is a Senior Lecturer within the Faculty of Business at the University of Wollongong, Australia.

• Chapter 1. Introduction; Chapter 2. What is a Quality Perspective Towards Developing Performance Indicators?; Chapter 3. The Key Elements of the PIHOQ Framework; Chapter 4. A Guide to the Development of the PIHOQ; Chapter 5: Benefits, Challenges and the Road Ahead;

Rebekah Schulz is the Director of Community and Culture at a large local government organisation in the state of NSW, Australia.Andrew Sense is an Associate Professor within the Faculty of Business at the University of Wollongong, Australia.Matthew Pepper is a Senior Lecturer within the Faculty of Business at the University of Wollongong, Australia.

• Chapter 1. Introduction; Chapter 2. What is a Quality Perspective Towards Developing Performance Indicators?; Chapter 3. The Key Elements of the PIHOQ Framework; Chapter 4. A Guide to the Development of the PIHOQ; Chapter 5: Benefits, Challenges and the Road Ahead;