ROGER CARTWRIGHT is a consultant and author specializing in organizational behavior, management, customer care and tourism.  He is the author of over 20 books and has been responsible for the implementation of management development programs run in the US, Europe and India

• Introduction to ExpressExec. Introduction to Customer Relationships.What is Meant by Customer Relationships?The Evolution of Customer Relationships.Global Implications for Customer Relationships.Customer Relations: The State of the Art.Customer Relations Success Stories.Customer Relationships Key Concepts and Thinkers.Resources on Customer Relationships.Ten Steps to Effective Customer Relations.Frequently Asked Questions.Index.

ROGER CARTWRIGHT is a consultant and author specializing in organizational behavior, management, customer care and tourism.  He is the author of over 20 books and has been responsible for the implementation of management development programs run in the US, Europe and India

• Introduction to ExpressExec. Introduction to Customer Relationships.What is Meant by Customer Relationships?The Evolution of Customer Relationships.Global Implications for Customer Relationships.Customer Relations: The State of the Art.Customer Relations Success Stories.Customer Relationships Key Concepts and Thinkers.Resources on Customer Relationships.Ten Steps to Effective Customer Relations.Frequently Asked Questions.Index.