Professor Pat Hall has held chairs at Brunel and the Open University and teaches software engineering as well as conducting research into software testing, components and architecture, as well as in the social aspects of computing and software localisation and internationalisation. He has extensive experience working in industry on database component development, quality assurance and engineering standards. Juan Fernandez-Ramil has been a lecturer at the Department of Computing at the Open University and previously was a researcher at Imperial College. For seven years he worked as a project engineer in the oil industry in Venezuela.

1. Introduction: Software Within the Information Society. PART I: THE SOCIAL AND ORGANIZATIONAL CONTEXT. 2. Organization and Business Context. 3. Economic and Social Context. 4. Ethics, Codes and Standards. 5. Software and the Law. PART II: PROCESSES FOR ACQUIRING AND EVOLVING SOFTWARE. 6. Software Acquisition. 7. Software Activities. 8. Software Processes. 9. Maintaining and Evolving Software. PART III: MANAGING SOFTWARE PROCESSES. 10. Managing Resources. 11. Managing Work-Products and Digital Assets. 12. Managing Quality. 13. Managing Uncertainty and Risk. 14. Conclusion: The Way Forward. Appendix A: Modelling Notations. Appendix B: Measurement Theory. Glossary. Index.

• 1. Introduction: Software Within the Information Society.PART I: THE SOCIAL AND ORGANIZATIONAL CONTEXT.2. Organization and Business Context.3. Economic and Social Context.4. Ethics, Codes and Standards.5. Software and the Law.PART II: PROCESSES FOR ACQUIRING AND EVOLVING SOFTWARE.6. Software Acquisition.7. Software Activities.8. Software Processes.9. Maintaining and Evolving Software.PART III: MANAGING SOFTWARE PROCESSES.10. Managing Resources.11. Managing Work-Products and Digital Assets.12. Managing Quality.13. Managing Uncertainty and Risk.14. Conclusion: The Way Forward.Appendix A: Modelling Notations.Appendix B: Measurement Theory.Glossary.Index.