Crisis Management in Tourism

Eric Laws has an MPhil from the University of Surrey and a PhD from Griffith University. He has retired from full time academic life, and is Visiting Professor at Leshan Normal University, Sichuan, P.R. China. His research interests include tourism service quality, destination management, crisis management and elephant tourism. Eric's publications include nearly 100 journal articles, book chapters and conference papers. The Elephant Tourism Business is Eric's twentieth authored or edited book.

• 1: Preface: The Tsunami of 26th December 2005, PATA’s Initial Responses, P Semone 2: Crisis Management in Tourism -challenges for Managers and Researchers Section 1: The Theoretical Aspect of Crisis Management inTourism 3: Post crisis forecasting: better make haste slowly 4: Policy response to rural dangers: managing educational visits in the wake of the foot and mouth and E. coli crises, 5: The Evolution of an Emergency Management Tourism Faculty Resource, 6: Crises and Disasters’ Aftermath: Notes for an Impact Assessment Approach, 7: Western and Eastern Approaches to Crisis Management for Global Tourism: Some Differences, 8: Crisis in Bali Lessons in Tourism Recovery, 9: "CRISES" That scare Tourists investigating tourists’ travel related concerns, 10: For better or worse: consumer perceptions of factors impacting company crisis outcome, 11: Tourism and terrorism an analytical framework with special focus on the media, 12: Factors Influencing Crisis Management in Tourism Destinations, Section 2: Tourism Crisis Resulting from Natural Causes 13: Crisis Management and Tourism Organisations - a Comparative Study in the European Alps 14: Taiwan’s 921 earthquake, crisis management and research onno escape natural disaster, 15: International Tourism and Infectious Disease: Managing theSars Crisis in Singapore, 16: A Proposed Model for Tourism Crisis Management. The UK’sFoot & Mouth Disease Crisis Analysed, 17: Phuket: Tsunami and Tourism- A Preliminary Investigation, 18: Tsunamis, Earthquakes, Volcanism and Other Problems:Disasters, Responses and Japanese Tourism, Section 3: Tourism Crisis Resulting from Human Actions 19: The ‘Perfect Storm’: Turbulence and Crisis in the Global Airline Industry, 20: Responding to the Crisis of 2001: The Australian Experience, 21: Restoring Kenyan Tourism in Crisis: Kenyan Tourism’s Response to Negative Travel Advisories 2003, 22: A Comparison of Pre and Post 9/11 Traveler Profiles: Post Crisis Marketing Implications, 23: Crisis Communication Response Strategies: A Case Study of the Irish Tourist Board’s Response to the 2001 European Foot and Mouth Scare 24: The Regional Effect of Terrorism on Tourism: An Empirical Analysis, 25: Sabah’s Responses to September 11: A Tourism Analysis, Section 4: Conclusion 26: Crisis in Indonesia, 27: Lessons from History, the Way Forward,

1. 4/5

   Krishantering

   En kris inom turism kan vara ganska mycket. Allt från småsaker som att bolaget som står för flygbussar gått i konkurs till en tsunami som påverkar flera världsdelar. Där lever vi nordbor i en skyddad verkstad då vår omvärld är så trygg. Bokens läsekrets är dels politiker och management inom turism i lokalt i krisutsatta regioner och dels resebolag som slussar in turister till dessa ställen. Boken visar att man bör ha en plan klar innan något händer då de första dygnen är mest avgörande för att rädda liv och skapa förtroende mellan krisens olika parter. En klart läsvärd bok.

   Glenn L

   25 december 2015