Self-Service in the Internet Age

Expectations and Experiences

AvDavid Oliver,Celia Romm Livermore

Inbunden, Engelska, 2008

Del i serien Computer Supported Cooperative Work

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Beskrivning

Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls.

Produktinformation

Utgivningsdatum:2008-11-28
Mått:155 x 235 x 21 mm
Vikt:544 g
Format:Inbunden
Språk:Engelska
Serie:Computer Supported Cooperative Work
Antal sidor:276
Upplaga:2009
Förlag:Springer London Ltd
ISBN:9781848002067

Utforska kategorier

Naturvetenskap:allmänt inom Naturvetenskap och teknik

Innehållsförteckning

Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena.- The Role and Implications of the Internet in Healthcare Delivery.- Self-Service and E-Education: The Relationship to Self-Directed Learningself-directed learning .- Stakeholder Expectations of Service Quality in a University Web Portal.- Cybermediation in the Tourism and Travel Industries.- Tricks and Clicks: How Low-Cost Carriers Ply Their Trade Through Self-Service Websites.- Experiences of Users from Online Grocery Stores.- The Virtual Shopping Aisle: More or Less Work?.- The Customer Rules and Other e-ShoppingE-shopping Myths.- Internet Banking: An Interaction Building Channel for Bank-Customer Relationships.- Sense or Sensibility?: How Commitment Mediates the Role of Self-Service Technology on Loyalty.- Web-Based Self-Service Systems for Managed IT Support: Service Provider Perspectives of Stakeholder-Based Issues.- An Explanatory Model of Self-Service on the Internet.