ITIL Foundation Essentials

The exam facts you need

AvClaire Agutter

Häftad, Engelska, 2012

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Beskrivning

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take time out from their day jobs to attend a course, will also find this pocket guide an essential companion to their studies and education.

Produktinformation

Utgivningsdatum:2012-09-06
Mått:95 x 165 x 8 mm
Vikt:129 g
Format:Häftad
Språk:Engelska
Antal sidor:148
Förlag:IT Governance Publishing
ISBN:9781849283991

Utforska kategorier

Informationsteknik: allmänt inom Data och IT

Mer om författaren

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon.To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.

Innehållsförteckning

1: Introducing ITIL2: Services3: Service Management4: Stakeholders5: Processes, Functions, Roles6: The Service Lifecycle7: Service Strategy8: Service Design9: Service Transition10: Service Operation11: Continual Service Improvement (CSI)12: Roles13: Service Model Automation14: Service Management Skills and Training15: The ITIL Qualification Scheme16: The Foundation Exam