The papers in this volume are the referred Applications papers presented at ES 2002, the Twenty-second SGES international Conference on Knowledge Based Systems and Applied Artificial Intelligence, to be held in Cambridge during December 2002. The Application stream is the largest annual showcase in Europe of real applications using AI technology. Papers presented in this volume describe the application of AI to address real-world problems, including commerce, manufacturing and defence and every major AI technique; and highlight critical areas of success (and failure) and present the benefits and lessons of value to other developers. This is the tenth volume in the Applications and Innovations in Intelligent Systems series. The series serves as a key reference as to how AI technology has enabled organisations to solve complex problems and gain significant business benefits. The Technical Stream papers are published as a companion volume under the title Research and Development in Intelligent Systems XIX.

The papers in this volume are the referred Applications papers presented at ES 2002, the Twenty-second SGES international Conference on Knowledge Based Systems and Applied Artificial Intelligence, to be held in Cambridge during December 2002. The Application stream is the largest annual showcase in Europe of real applications using AI technology. Papers presented in this volume describe the application of AI to address real-world problems, including commerce, manufacturing and defence and every major AI technique; and highlight critical areas of success (and failure) and present the benefits and lessons of value to other developers. This is the tenth volume in the Applications and Innovations in Intelligent Systems series. The series serves as a key reference as to how AI technology has enabled organisations to solve complex problems and gain significant business benefits. The Technical Stream papers are published as a companion volume under the title Research and Development in Intelligent Systems XIX.

The papers in this volume are the referred Applications papers presented at ES 2002, the Twenty-second SGES international Conference on Knowledge Based Systems and Applied Artificial Intelligence, to be held in Cambridge during December 2002. The Application stream is the largest annual showcase in Europe of real applications using AI technology. Papers presented in this volume describe the application of AI to address real-world problems, including commerce, manufacturing and defence and every major AI technique; and highlight critical areas of success (and failure) and present the benefits and lessons of value to other developers. This is the tenth volume in the Applications and Innovations in Intelligent Systems series. The series serves as a key reference as to how AI technology has enabled organisations to solve complex problems and gain significant business benefits. The Technical Stream papers are published as a companion volume under the title Research and Development in Intelligent Systems XIX.