Implementing Six Sigma and Lean

Ron Basu is Director of Performance Excellence Limited and and Intec (UK) Ltd also an Associate Faculty at Henley Management College. Previously he held senior management roles in blue-chip companies like GSK, GlaxoWellcome and Unilever and worked as a Management Consultant with A.T. Kearney.

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• PART 1: THE FOUNDATIONS OF QUALITYChapter 1: Quality and Operational ExcellenceChapter 2: History of Quality MovementChapter 3: Scope of Tools and TechniquesPart1: Questions and exercisesPART 2: TOOLSChapters 4 to 8 IntroductionChapter 5 Tools for MeasurementChapter 6 Tools for AnalysisChapter 7 Tools for ImprovementChapter 8 Tools for ControlPart 2: Questions and exercisesPART 3: TECHNIQUESChapter 9 Quantitative TechniquesChapter 10 Qualitative TechniquesPart 3: Questions and exercisesPART 4: IMPLEMENTATIONChapter 11 Making it HappenChapter 12 Case StudiesPart 4: Questions and exercisesAppendix 1 Management ModelsAppendix 2 Introduction to StatisticsAppendix 3 Random number tableAppendix 4 Answer to numeric questions