M. Bray and M. Ross are the authors of Software Quality Management IV: Improving Quality, published by Wiley.

• Part 1 Setting up and maintaining a quality management system: TickIT awards - a winner's perspective The experience of achieving IS09001/TckIT certification in origin UKSoftware quality in a user driven environment. Part 2 Process improvement: relating the SPICE framework and SEI approach to software process assessmentExperiences with the capability maturity model in a research environmentUtilisation of a systemic business process re-engineering method as a tool to improve software process qualityProcess improvement: an alternative to BPR for software development organisationsSoftware process improvement program of Hong KongPractical experience in applying a performance improvement management strategy modelAdvances and trends in research on the software processDeming and software - strange bedfellows? Part 3 Product quality: Process and product quality: perpetuating the mythSpecifying software quality with the extended ISO modelSoftware package certification and its influence on the quality of the processHAWE: a five step method for metric-based software evaluation and certificationA producer risk index for product release. Part 4 Issues of project management: A framework for project managementFactors affecting the quality of software project management: an empirical study based on the capability maturity modelConfiguration management: its role in project quality managementConsistent support for software designers and inspectors. Part 5 Quality planning: Evaluating software quality mechanisms - a snapshot pictureA comparative study of two software companies implementing and maintaining a quality management systemEmpirical evaluation of software quality attributes'Quality' is in the eye of the beholderLeap year '92 and the PRIDE initiativeA survey of software quality practiceOrganizational planning and process management for object-oriented software reuse. Part 6 Quality metrics: Definition and collection of metrics for comprehensive software measurementtesting by numbersMetrics for reuse of object-oriented softwareMeasuring the quality of the development life cycle process. Part 7 Human factors: Application of the Taguchi method for the assessment of human computer interactionResearch progress on process quality management criteria. Part 8 Software development methodologies: Establishing a systems integration process infrastructureNon-functional requirements in the software development processrequirements engineering - softly seeking a solutionStructure methods: helping software quality or raising problemsImproving the software process with hybrid development models

M. Bray and M. Ross are the authors of Software Quality Management IV: Improving Quality, published by Wiley.

• Part 1 Setting up and maintaining a quality management system: TickIT awards - a winner's perspective The experience of achieving IS09001/TckIT certification in origin UKSoftware quality in a user driven environment. Part 2 Process improvement: relating the SPICE framework and SEI approach to software process assessmentExperiences with the capability maturity model in a research environmentUtilisation of a systemic business process re-engineering method as a tool to improve software process qualityProcess improvement: an alternative to BPR for software development organisationsSoftware process improvement program of Hong KongPractical experience in applying a performance improvement management strategy modelAdvances and trends in research on the software processDeming and software - strange bedfellows? Part 3 Product quality: Process and product quality: perpetuating the mythSpecifying software quality with the extended ISO modelSoftware package certification and its influence on the quality of the processHAWE: a five step method for metric-based software evaluation and certificationA producer risk index for product release. Part 4 Issues of project management: A framework for project managementFactors affecting the quality of software project management: an empirical study based on the capability maturity modelConfiguration management: its role in project quality managementConsistent support for software designers and inspectors. Part 5 Quality planning: Evaluating software quality mechanisms - a snapshot pictureA comparative study of two software companies implementing and maintaining a quality management systemEmpirical evaluation of software quality attributes'Quality' is in the eye of the beholderLeap year '92 and the PRIDE initiativeA survey of software quality practiceOrganizational planning and process management for object-oriented software reuse. Part 6 Quality metrics: Definition and collection of metrics for comprehensive software measurementtesting by numbersMetrics for reuse of object-oriented softwareMeasuring the quality of the development life cycle process. Part 7 Human factors: Application of the Taguchi method for the assessment of human computer interactionResearch progress on process quality management criteria. Part 8 Software development methodologies: Establishing a systems integration process infrastructureNon-functional requirements in the software development processrequirements engineering - softly seeking a solutionStructure methods: helping software quality or raising problemsImproving the software process with hybrid development models

M. Bray and M. Ross are the authors of Software Quality Management IV: Improving Quality, published by Wiley.

• Part 1 Setting up and maintaining a quality management system: TickIT awards - a winner's perspective The experience of achieving IS09001/TckIT certification in origin UKSoftware quality in a user driven environment. Part 2 Process improvement: relating the SPICE framework and SEI approach to software process assessmentExperiences with the capability maturity model in a research environmentUtilisation of a systemic business process re-engineering method as a tool to improve software process qualityProcess improvement: an alternative to BPR for software development organisationsSoftware process improvement program of Hong KongPractical experience in applying a performance improvement management strategy modelAdvances and trends in research on the software processDeming and software - strange bedfellows? Part 3 Product quality: Process and product quality: perpetuating the mythSpecifying software quality with the extended ISO modelSoftware package certification and its influence on the quality of the processHAWE: a five step method for metric-based software evaluation and certificationA producer risk index for product release. Part 4 Issues of project management: A framework for project managementFactors affecting the quality of software project management: an empirical study based on the capability maturity modelConfiguration management: its role in project quality managementConsistent support for software designers and inspectors. Part 5 Quality planning: Evaluating software quality mechanisms - a snapshot pictureA comparative study of two software companies implementing and maintaining a quality management systemEmpirical evaluation of software quality attributes'Quality' is in the eye of the beholderLeap year '92 and the PRIDE initiativeA survey of software quality practiceOrganizational planning and process management for object-oriented software reuse. Part 6 Quality metrics: Definition and collection of metrics for comprehensive software measurementtesting by numbersMetrics for reuse of object-oriented softwareMeasuring the quality of the development life cycle process. Part 7 Human factors: Application of the Taguchi method for the assessment of human computer interactionResearch progress on process quality management criteria. Part 8 Software development methodologies: Establishing a systems integration process infrastructureNon-functional requirements in the software development processrequirements engineering - softly seeking a solutionStructure methods: helping software quality or raising problemsImproving the software process with hybrid development models